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1 Message

Tue, May 26, 2020 2:43 AM

Loss of signal

While watching a program and it starts raining, even slightly with a slight wind, the program comes to a halt with a loss of signal indication. What could be the problem? The dish? Genie unit? Plus, I have to wait for the weather to calm down before reception is regained and I can continue watching the program.

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Constructive

Employee

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11.7K Messages

a month ago

seems to me you need a dish alignment

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davemize

ACE - Professor

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2.4K Messages

a month ago

Agree with @Constructive ... sounds like your dish is slightly out of alignment. It gets a good enough signal during clear, calm weather, but bad weather quickly ruins the signal. You can refer to some of the do-it-yourself videos on Youtube that show you how to use the satellite settings from your receiver to check your dish alignment. You could also call 800.531.5000 for a billable tech call; be prepared for long delays.

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