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Contributor

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1 Message

Sat, Sep 21, 2019 12:05 PM

Local channels when traveling in my RV

I was told I can sign a form and get local channels across America when I travel in my RV? 

Can someone please help me with information?

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litzdog911

ACE - Sage

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53.3K Messages

a year ago


@Directv9 wrote:

I was told I can sign a form and get local channels across America when I travel in my RV? 

Can someone please help me with information?


No, it's not that easy. Once upon a time you could call DirecTV and they would temporarily change your Service Address to match your physical location so that you would receive the correct local channels. But they don't do that anymore.  You have a few options, though ....

 

1. Use an off-air antenna to receive the local channels where you're traveling.

2. Contact your RV dealer to ask about getting a DirecTV Travelers Account. This will provide network stations (from either New York or Los Angeles), but it's an additional costly package on top of your existing home account.  https://www.directv.com/DTVAPP/content/contentPage.jsp?assetId=P6730097 

 

Also, what are your equipment model numbers?  If you have older non-HiDef equipment with an older RV dish, you will need to replace that equipment very soon. DirecTV is discontinuing SD/MPEG2 transmissions during 2019. They'll swap your old receivers for free, but you'll need to upgrade the RV dish yourself to a Winegard Trav'ler or Slimline dish.

 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

a year ago

They told me the same thing but I travel full time and change my service address all the time. Sometimes you get someone that does not know what they are doing (most of the time). It is called updating not change of address. Patricia was easy to work with had in done in 10 minutes. I was on the chat on line for 2 hrs with 3 men and 1 woman. They wanted to charge me 199.00 and take a couple of days. I hung up and called and had it done in 10 minutes.

 

New Member

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2 Messages

Do you have a better phone number now to get action and avoid the calls like you described?
litzdog911

ACE - Sage

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53.3K Messages

There is no other phone number .... 1 800 531 5000

DirecTV call centers are swamped due to coronavirus staffing issues. Keep trying and be patient.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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24K Messages

Call centers have been closed for Covid-19 resulting in severe low staffing. Hopefully in the coming weeks centers will start or reopen and get back to normal staffing now that states are starting to ease off the stay-at-home orders.

https://support.directv.com/contact

Customer Service

800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers

General support daily, 8 a.m. – 12 a.m. ET

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

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21.3K Messages

a year ago

AT&T is no longer allowing change of service address/updates without a move order so the second CSRs where correct, the CSR that did it may get a talking to by their supervisor.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

a year ago

It is not a change service order it is a service update

Tutor

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10 Messages

a year ago

{keep it courteous} It’s a portable unit that goes with you. [Per Guidelines:  Keep it Relevant and Appropriate].

 

shannon02

ACE - Expert

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21.3K Messages

a year ago

This is a customer to customer forum nobody gets paid here.  The only dish that will work after DTV finishes shutting down the MPEG2 channels will be the Winegared Travler and KVH HD dishes.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53.3K Messages

a year ago


@jasper53 wrote:

.... [Per Guidelines:  Keep it Relevant and Appropriate].

 


Let us know how that works out for you.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

When this happens I will no longer be a customer of DirectV.

shannon02

ACE - Expert

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21.3K Messages

a year ago

It has already started so bye.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

Never had a problem. All I do is update my service address, which I just did.

shannon02

ACE - Expert

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21.3K Messages

Until you get the $199 movers fee and 1 year contract.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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10 Messages

I’m having no problems. I update frequently. I travel in my RV. I use the same dish for home and travel.

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