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Contributor

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5 Messages

Thu, Nov 26, 2020 9:38 PM

Local channels not recording - instead switching to earlier national channels?

When we try to record a recurring CBS network program (e.g., NCIS, Amazing Race) on our DirecTv - it is on a Local Channel 8, say at 8pm.

Instead of recording the requested show (e.g., Tuesdays at 8pm on Channel 8), it tries to record the same network show on the CBSe channel (390) 3 hours earlier.  We don't have CBSe390 in our package, so that recording fails, but then it doesn't try to record the requested show at 8pm.

The only way we can record CBS recurring shows is to set up fixed manual recordings.

Does anyone else have this problem?  If you were able to fix it, how?

Responses

shannon02

ACE - Expert

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21.9K Messages

2 months ago

Use the guide to setup the series, find the program on the channel and time then press record twice.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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5 Messages

2 months ago

That is how we tried to set it up.  On the scheduler, it shows with the correct channel and time (NCIS, Channel 8, 8pm).   However, if it was scheduled at 8pm, at 5pm the receiver starts recording CBSe390, and will NOT later try to record the show at 8pm on the correct channel.

We tried setting to "Record all showings" and it still only tried to record the earlier CBSe showing.  This happens with all national CBS network shows. 

Recording local news on this channel works fine, but any recurring recording of a national CBS network show fails.  We have had to set all CBS network show recordings as Manual - specify channel and time, not the show.  That "works", but also seems wonky, as it usually results in 2-3 copies of the same recording.

I have put a call in and they are sending a technician out tomorrow, but this seems like a programming bug.

Note - this behavior started in the last month or so.  We have had Directv here since 2009 and never had this problem until just recently.

(edited)

shannon02

ACE - Expert

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21.9K Messages

2 months ago

Then you have to continue the manual recording for them.  Don't know why the DVR is trying to record the DNS channels that no longer exist or why they are still in the guide.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

21.9K Messages

2 months ago

I just thought of something else you can try use the parental controls to block those channels.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

5 Messages

2 months ago

Tried parental lock, but didn't work.  Attempting to record any national CBS network series causes the earlier CBSe HD (ch 390) to record instead

  This is something new - obviously a software bug.  Our scheduled (and confirmed) technician didn't show - customer service said it was a technical problem.  

  Directv has gone downhill since AT&T took over.

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