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1 Message

Wed, Aug 28, 2019 9:48 PM

Lawd please someone help me! [ERROR 205.4]

Currently on rep #7.. Been trying to log into my DirecTV since April. Reps have 'escalated' 2 tickets regarding this. but no one's gotten back to me. Have spent numerous hours trying to fix this issue with no luck. Hoping someone here has the resolution. Error messages I'm receiving: 

  • When trying to login in DirecTV app with white screen: "We are sorry but you are not authorized to access this website. Please verify you are authorized and re-enter your user ID and password."
  • When trying to login in DirecTV app with a black screen: "Looks like there's a problem with that ID/password. Sign in with a different ID [205.4]."
  • From the DirecTV website when trying to re-register my account: "We could not find your DIRECTV account. Please check that all the information you entered is correct."

Other things to mention:

  • I do have my DirecTV account merged with ATT
  • I've tried resetting both my username and password
  • I've tried re-registering my DirecTV account
  • I've tried deleting ATT & DirecTV apps and reinstalling
  • I've tried accessing DirecTV through my ATT website and app with no luck


Brand User

Community Support


124.9K Messages

10 months ago

Hey, @mchalaire.


Let us see how we can help!


Since this is account specific, we'll have to continue this conversation in a Private Message (PM).


Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.


We look forward to assisting further!


Ramses, AT&T Community Specialist

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New Member


1 Message

2 months ago

Were you ever able to get this issue resolved? I’m having the same one right now.


ACE - Expert


21.2K Messages

This is an issue normally seen from merging DirecTV accounts into the AT&T system. Seems sometimes the only way to fix is have them delete the online access so it can be setup fresh. Will have to call DirecTV to see about having them do this.

Customer Service

800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers

General support daily, 8 a.m. – 12 a.m. ET

Wish there was a system-wide fix on this, but so far seems to be on a account by account basis as needed.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020. or
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