Lawd please someone help me! [ERROR 205.4]
Currently on rep #7.. Been trying to log into my DirecTV since April. Reps have 'escalated' 2 tickets regarding this. but no one's gotten back to me. Have spent numerous hours trying to fix this issue with no luck. Hoping someone here has the resolution. Error messages I'm receiving:
- When trying to login in DirecTV app with white screen: "We are sorry but you are not authorized to access this website. Please verify you are authorized and re-enter your user ID and password."
- When trying to login in DirecTV app with a black screen: "Looks like there's a problem with that ID/password. Sign in with a different ID [205.4]."
- From the DirecTV website when trying to re-register my account: "We could not find your DIRECTV account. Please check that all the information you entered is correct."
Other things to mention:
- I do have my DirecTV account merged with ATT
- I've tried resetting both my username and password
- I've tried re-registering my DirecTV account
- I've tried deleting ATT & DirecTV apps and reinstalling
- I've tried accessing DirecTV through my ATT website and app with no luck