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Tutor

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6 Messages

Thu, Sep 26, 2019 3:40 PM

Issue on channel 108 PPV 4k HDR

I just got 4k installed a couple of days ago, everything works fine except channel 108 when I try to select it to order a movie I get this msg (see picture attached). My gear is genie 2, C61k wired to a Marantz receiver (SR8012) to TV Sony Z9D hdmi port 3 (arc). All my hdmi cables are premium capable of 4k@60 18gb 4:4:4 etc... my receiver is set to 4k enhanced signal and has HDR10, DV and HLG pass through, my TV is also set on enhanced signal for 4K and compatible with all mentioned. I can see channel 104 is selected as HDR on my TV. Any reason why I get that message on just ch 108 and how to fix this ?

 

https://imgur.com/a/RzytUo6

Responses

litzdog911

ACE - Sage

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53.3K Messages

a year ago


@cnmn14 wrote:

I just got 4k installed a couple of days ago, everything works fine except channel 108 when I try to select it to order a movie I get this msg (see picture attached). My gear is genie 2, C61k wired to a Marantz receiver (SR8012) to TV Sony Z9D hdmi port 3 (arc). All my hdmi cables are premium capable of 4k@60 18gb 4:4:4 etc... my receiver is set to 4k enhanced signal and has HDR10, DV and HLG pass through, my TV is also set on enhanced signal for 4K and compatible with all mentioned. I can see channel 104 is selected as HDR on my TV. Any reason why I get that message on just ch 108 and how to fix this ?

 

https://imgur.com/a/RzytUo6


What happens if you connect the C61K directly to your Sony 4K TV?

 

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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TexasBrit

ACE - Expert

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16.8K Messages

a year ago

Connect the C61K directly to the TV and see if that has any effect.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

same msg comes up if connected straight to TV.

litzdog911

ACE - Sage

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53.3K Messages

a year ago

I seem to recall other posts with similar issues with certain Sony 4K TVs. Try searching the forums. Also, check out the relevant Sony 4K TV thread at www.avsforum.com

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

a year ago

will post there as well. thanks.

Tutor

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6 Messages

a year ago

Issue resolved. After new firmware on c61k I can now access channel 108 fine.

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