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Tutor

 • 

7 Messages

Thu, Aug 15, 2019 2:57 PM

Invallid SSL certificate

I am trying to watch Directv on my desktop.  I have to install Directv Player then I receive the following error.  I receive the same error with Firefox and IE.   Sometimes i also receive an error the page could not be located.  

 

 

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for metrics.directv.com. The certificate is only valid for the following names: *.d2.sc.omtrdc.net, d2.sc.omtrdc.net

Error code: SSL_ERROR_BAD_CERT_DOMAIN

Responses

Brand User
ATTHelp

Administrator

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111.6K Messages

7 months ago

Hi There @Miller426,

 

Thank you so much for posting. We can help look into this.

 

According to a variety of sources, it looks like there could be a problem with the website or how your browser is routing to it.  

 

Can you please send us the correct routing path and link to the website that you are using?

 

Have you done the follow:

  1. Clear your browse cache and history and saved passwords
  2. Reboot the device that you are using?
  3. Try to replicate this issue on another device
  4. Check the website to make it is spelled correctly as well the follow tag is there HTTPS://
  5. Try Chrome to see if the error is different or if you are getting one at all.

Please try those things and get back to us.

 

Matthew, AT&T Community Specialist

 

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

7 months ago

Hello,

 

I have cleared cache and history on the browser.  I have tried Chrome, IE and Firefox.  I have tried on a second computer with the same results. Both computers were tried multiple times after a reboot.  I am accessing this through the att.com website then I click the program i wish to view.  I enable Flash then i am prompted to install Directv Player.  I click the link and i get the above error.  This must be a host issue.  I also tried using a different DNS (currently on google) with the same results.  

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

7 months ago

Hello @Miller426,


Thanks for providing that information. Can you please try using incognito mode to see if that also makes any difference, as well as making sure you have no add on's installed.

Let us know the results after doing so.

Mihai AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

7 Messages

7 months ago

I tried tonight using Firefox (not in incognito) and it worked.  This tells me someone fixed the SSL certificate on the host.

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

7 months ago

Awesome, @Miller426!

Glad to hear that everything is working smoothly now. We appreciate you sharing the update with us.

Please feel free to reach out to us here for any other service concern in the future. We're always here to help!

Thank you for choosing AT&T!


Yetty, AT&T Community Specialist

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Tutor

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7 Messages

7 months ago

I stand corrected, this is not fixed.  I must have mistakenly tested a machine with Directv player already installed.  Today i checked again.  I received a couple "we could not find that page" then i finally was able to click Install Directv player and received the following.  Note, Incognito did not make a different.

 

Attackers might be trying to steal your information from metrics.directv.com (for example, passwords, messages, or credit cards). 

NET::ERR_CERT_COMMON_NAME_INVALID
Brand User
ATTHelp

Administrator

 • 

111.6K Messages

7 months ago

Hi There @Miller426,

 

Nice to hear from you again. We understand that it is still not working properly.  Lets go back to basics. We can help.

 

First, let us make sure that the computer you are using is up-to-date:

  • PC Requirements
    • Windows 7, 8.1, or 10, and the latest version of one of the following web browsers:
      • Mozilla Firefox (latest version)
      • Internet Explorer 9 or 10 (32-bit) or 11 (64-bit version not compatible)
      • Google Chrome (latest version)

 

  • Mac Requirements
    • Mac OS X 10.8x (Mountain Lion), plus the latest version of one of the following web browsers:
      • Safari
      • Chrome
  • Player Requirements
    • The latest versions of 
      • Adobe Flash Player 
        • A pop-up or icon will appear if Adobe Flash Player is being blocked or requires an update.
      • DIRECTV Video Player. Refer to step 3 below.

Troubleshooting steps:

Solution 1
  1. Clear internet browser cookies and cache.
  2. Close out of all Internet browsers.
  3. Reopen Internet browser and download DIRECTV Video Player again by clicking Watch Now on any content on https://soc.att.com/33LYw2m.
Solution 2
  1. Close out all internet browsers.
  2. Open a different browser than the one they are currently using. 
    • For example: If customer tried download in Internet Explorer, have them try FireFox or Google Chrome.
  3. Download DIRECTV Video Player again on the by clicking Watch Now on any content on https://soc.att.com/33LYw2m.
  4. Player now available through all browsers
Solution 3
  1. Follow the steps listed in the section "Video Player Uninstall"
  2. Follow the steps listed under "Video Player Install"

 

 

 

Video Player Uninstall:

Windows:

  1. Uninstall "Cisco Video Player" from the Windows Control Panel - Uninstall or change a program (Programs and features)
  2. Clear all cookies and cache from the web broswer the customer is using to watch the video player
  3. Press Ctrl+F5 to refresh the web browser

Mac:

  1. Go to Library folder and find the NDSPCShowServer file.
  2. Drag NDSPCShowServer folder to Trash.
  3. Empty Trash bin and quit all open Browsers.

Video Player Install:

  • Both DIRECTV Player and Adobe Flash must be installed.
    • Install DIRECTV Player link only appears if it's not already installed on computer. 
  • After installing players, customer must restart browser and log back into https://soc.att.com/33LYw2m for updates to take effect.
  • Advise customers they may need to disable their anti-virus protection/other applications and have admin rights to install software.
  • Chrome or Safari Only: Must allow usage of DIRECTV Video Player plug-in. Chrome/ Safari.
PC
  1. On https://soc.att.com/33LYw2m, select Install DIRECTV Player 
  2. Once selected, the necessary components are listed. Select Install.
    • If no Flash components are required, skip to Step 6.
  3. Adobe Flash Player EULA (End User License Agreement) opens. User must accept terms and select Install.
    • Requires admin privileges.
  4. Once Flash installation completes, select Done and the DIRECTV Player setup begins.
    • If user requires both Flash components, they are prompted to repeat steps 3-5.
  5. Accept terms of DIRECTV Player license agreement and select Next.
  6. Installer prompts user to close any open applications. Select Force Close.
  7. Select Finish to complete installation.
Mac
  1. If necessary, user is prompted to select Install DIRECTV Player from OSD.
  2. Once selected, necessary components are listed. Select Continue.
  3. DIRECTV Player EULA opens. Select Continue and then Agree.
  4. Select Install to begin DIRECTV Player installation. 
  5. Upon completion, select Continue to begin installing Adobe Flash player.
    • If user already has latest version of Flash player, skip to Step 10.
  6. Adobe Flash Player EULA opens. Accept terms and select Install.
    • Admin privileges required.
  7. Enter admin username and password, and select OK to continue.
  8. Installer prompts user to close open applications. Select Force Close All.
  9. Once Adobe Flash Player installation complete. Select Done to continue.
  10. Success window appears once all necessary components installed. Select Close to close installation.

 

Also, you can try to flush the DNS Cache. Here is how you do that:

  1. Open Run/Search “CMD” to launch command line and type the following:
  2. ipconfig /flushdns
  3. C:\> ipconfig /flushdns

You should see:

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\>

 

Try these things and let us know.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

7 months ago

I am running Windows 10 V1903. 

Successfully flushed DNS

Firefox 68.0.2

Chrome 76.0.3809

Cleared cache on both browsers.

Flash 32.0.0.238

Directv player is currently uninstalled

 

Is there a direct link to install the player?

 

Link in S1, Step 3 takes me to ATT Snapshot page.  I click Watch on the go takes me to direct.com/entertainment  I click 2019 Little League World Series (ESPN) and after a pause it works.  The problem seems to be when I go to the guide tab.  I can watch ch 206 (ESPN) but if I click channel 517 I am prompted to install Directv player.  I click install and I get the following. 

 

Did Not Connect: Potential Security Issue

 

Firefox detected a potential security threat and did not continue to metrics.directv.com because this website requires a secure connection.

 

What can you do about it?

 

metrics.directv.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

 

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

7 months ago

Hi There @Miller426,

 

Thank you so much for all that you have done troubleshooting wise to resolve this problem.

 

We have replicated the issue on our end and are currently taking the proper steps to getting it resolved. As soon as we hear about a resolution, we will reach out to you and to the countless other customers, via this thread. If more information is needed, we will send you a private message requesting that information.

 

Thank you for your time and patience and for being an AT&T Customer.

 

Matthew, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

7 Messages

7 months ago

Do we have any update on this?  This was first reported last Thursday both here and to Elite Care Chicago.  

Brand User
ATTHelp

Administrator

 • 

111.6K Messages

7 months ago

Hi There @ Miller426,

 

We have an update.  Our managers we not able to replicate the issue, so the asked that you answer the follow questions:

  1. Where were you when this event occurred?
  2. If you were at home, Are you using AT&T as your service internet service provider?
  3. If you were away from home, who's internet service were you using?
  4. Have you tried it since the event?

Please let me know.

 

Matthew, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

7 Messages

7 months ago

I gave up waiting so I found the player file from a previous install.  I was at work when it happens.  I was able to install the player but about 50% of the time I receive a page could not be found.  I am prompted on Chrome to "Get Adobe Flash Player" and about 50% I do not get the prompt to enable Flash.  I get the page could not be found then it redirects me back to the ATT account overview page.  I find it hard to believe this service works 50% of the time at best for me yet your managers can't find anything wrong.

Contributor

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1 Message

5 months ago

People you get the certificate error because the redirect to install the player is a redirect to HTTP and some computers are only setup to allow sites with HTTPS.  Your QA department, your managers and your support do not understand the difference between HTTP and HTTPS.  If the install is not through HTTPS its not allowed.  How can you have an online application and no one can figure out this issue?  Your computer system is setup to only allow HTTPS which is SSL, secure.  HTTP is not secure.  It is clear from looking at the error in the address bar what the issue is when it redirects it's redirecting to HTTP and again some systems don't allow this so until this changes it will not work:

 

https://metrics.directv.com/b/ss/dtvdirectvcomprod/4/REDIR?url=http%3A%2F%2Fdirectv.vo.llnwd.net%2Fe5%2Fcinema%2Fplugin%2FCiscoVideoGuard.11.5.exe&pe=lnk_d&pev1=https%3A%2F%2Fwww.directv.com%2Fentertainment&pev2=DIRECTV_Player_11.5

Contributor

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1 Message

4 months ago

I am having this issue as well. Tried IE, Chrome, and Firefox. I have Flash installed and enabled as well as the newest version of the DIRECTV Player installed. None of the browsers see it.

New Member

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2 Messages

a month ago

Same problem here. Such a joke. Directv, what are you going to do about this? I've been run around in circles for weeks with incompetent customer service agents on the phone. No, clearing the cache and restarting DOES NOT WORK.

Are there any updates, or should we all switch providers?

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