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How do I order channel 394
I have tried texting, online and calling. No one seems to be able to give me any answers or be very helpful. All I want to do is order the CW channel for my daughter.
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Constructive
Employee
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17.8K Messages
a year ago
you cant order 1 channell ala carte you have to have the package that its included in
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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sandblaster
ACE - Expert
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45.9K Messages
a year ago
In addition to the above, 394 is the network feed. The CW is normally provided by a local channel. If your daughter has no local CW channel, I’m not sure how or if she qualifies for the network feed.
(edited)
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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25K Messages
a year ago
Check www.directv.com/locals to see what you get. If you get a CW channel (network or affiliate), then you can not get 394 which is a DNS channel. DNS is only available with a waiver from the network, essentially when you prove there is no CW that you can get (which may include even by regular antenna).
This is by Federal regulations where a TV provider may only provide the local for your Designated Market Area (DMA). So DirecTV is forbidden from providing you something out of area, unless you get one of those waivers which is very rare these days as almost everyone has the equivalent local feed in their service.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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