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New Member

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2 Messages

Sun, Jun 28, 2020 1:08 PM

Guide Menu: SAT/CATV Options Sub-Menu:

 Every time I scroll down a page at a time in the guide menu, I get a message that pops up blocking the bottom lines of the menu for several seconds that say's: SAT/CATV Options Sub-Menu. How do I turn this off?

Responses

New Member

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2 Messages

4 months ago

So far it has not been of any assistance

Constructive

Employee

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14.6K Messages

This is a customer forum not directv you will receive assistance if and when another customer has an answer 

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New Member

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4 Messages

a month ago

I have an LG TV and a Sony receiver.  I recently arranged for internet service and began using ARCe to be able to play streaming services in addition to Direct TV through my receiver.  After setting up ARC, every time I use the Direct TV channel guide I get an annoying  pop up that says SAT/CATV.  Does anyone know how I might be able to get rid of it?  Thanks

TexasBrit

ACE - Expert

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16.7K Messages

a month ago

It's coming from the TV, but I am not sure how to get rid of it.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

a month ago

Thanks.  That points me in the right direction.

Brand User
ATTHelp

Community Support

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136.2K Messages

a month ago

Hello, @mwhm! We just wanted to chime in and say @TexasBrit hit the nail on the head: that sounds like an input popup from your LG TV. You’ll need to go into the TV settings to see if this can be disabled. We would also recommend reaching out to LG technical support for further help.

 

Let us know if you have any other questions, @mwhm!

 

Genevieve, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

10 days ago

I have the same problem. At the suggestion of LG tech people I hooked up the receiver to a different TV (Samsung).  Same problem. Every time I use the guide “sat/carb” pops up partially blocking the guide. 

New Member

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4 Messages

10 days ago

Meant to say the pop up is “sat/catv”.  Problem is either Direct TV settings or the Sony receiver settings. It’s not the TV because the pop up is there on whichever TV I connect to the receiver. 

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