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Contributor

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2 Messages

Sat, Sep 1, 2018 5:43 PM

Guide is not displaying the program playing - shows "to be announced" or "title not available"

On some but not all channels, guide will not show the program playing or scheduled.  It shows either "to be announced" or "title not available".   And it is intermittent on a channel - the 2:30 program name may display, but then the 3:00 gets one of the previously mentioned messages.  This is across most channels, including national broadcast(ABC, CBS, etc).

 

Responses

Brand User
ATTHelp

Community Support

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127.3K Messages

2 years ago

Hi @PerryConrad

 

We'll do our best to help! Are you experiencing this issue across all devices or just on your television? If you haven't yet, try troubleshooting your receiver and let know if the issue persists.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Thank you but it has resolved now. I reset the primary DVR/Receiver, and I
don't know if that resolved it or not but a couple of hours later it cleared
up.


Brand User
ATTHelp

Community Support

 • 

127.3K Messages

2 years ago

Hi @PerryConrad

 

That's great! If anything else happens, let us know and we'll be happy to help.

 

Enjoy your service!

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I had the same problem .  I Unplug the cable box form the power source. And waited 15 seconds. Then pluged it back in.Then i cut cable box on and let it rebot. its working fine so far. Hope this helps

Tutor

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4 Messages

a year ago

This crap absolutely sukks. The ONE thing I needed recorded "The Hot Zone" this was the final night parts 5 and 6 and guess what ? "title not available " and guess what too, THE PROGRAM DIDN'T RECORD! IM SO PI_$$ED !

Tutor

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2 Messages

a year ago

I have the SAME PROBLEM!! So, this is some system problem. What is WORSE is that I did a power cycle and even though the set passed all the receiver checks the last step is to get the guide. This STOPPED the set from coming up!!! I even did 2 cycles of the red reset button... SAME RESULTS- hung forever trying to get the guide. There was no way to break out so I could just select my channel number and watch. The set was hung with no way to break out. What a CRAP software design. You need to get some real software developers. By the way, the changes instituted back in Nov 2017 ARE STILL BROKEN AND MAKE THE UNIT SO HARD TO OPERATE BY A DISABLED, ELDERLY PERSON!!!! The forward reverse bar STILL BLOCKS ALL THE TEXT THAT APPEARS AT THE BOTTOM OF THE SCREEN.

Time to leave directv.

New Member

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1 Message

a month ago

"To be announced" continues to be shown on channel guide for channels beyond local stations. Used to be periodic problem. Now it's  continuous.  Have unplugged/  replugged. Have to reset using red button several times daily. Level of frustration increasing.

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