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2 Messages

Sun, Mar 15, 2020 2:41 PM

Free content available for our video customers during the Coronavirus (COVID-19) pandemic

I think direct tv should have free movies to watch during the coronavirus out break.

People are asked to stay home and movies to watch would help the pain.

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ATTCommunityTeam

Moderator

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833 Messages

8 months ago

-- Updated on May 21 --

All,

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:

  • News: BBC World News, CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network

  • Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America

  • Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids

  • Spanish Language: Bandamax, Canal 22 Internacional, CANAL ONCE, Centroamérica TV, Cine Estelar, Cine Mexicano, Cine Nostalgia, Cinelatino, De Pelicula, De Pelicula Clásico, Discovery En Español, Discovery Familia, Enlace, Estrella TV, FOROtv, History En Español, HITN, MegaTV, Multimedios, Nuestra Tele, Pasiones, Telefe, TUDN, TVE (Television Espanola), Univision tlnovelas, ViendoMovies, Vme, WAPA América. These free previews are available until 6/18. Access at no additional charge is for customers who do not already have this content in their programming.

In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers.

For a full overview of what we will be offering our video customers, and more, please refer to our Free Preview TV Watchlist.

Thanks,

The AT&T Community

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

davemize

ACE - Professor

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3.2K Messages

8 months ago

No free movies, I'm afraid, However, AT&T is participating in the FCC's Keep American Connected pledge during the COVID-19 crisis... you can Google more information. This pledge includes delayed disconnects and foregoing some late fees, in an effort to keep customers connected during trying times.

"Don't make me summon the flying monkeys...."

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New Member

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2 Messages

I think Dish Network is working on free movies.
It will be a great way for families to weather this storm.
teetertotter

ACE - Teacher

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569 Messages

EPIX channels are Free thru 4/16. HBO channels will be free 4/17 to 4/20.....currently. Authorization for Free movie Service comes from the providers......NOT DTV. Maybe contact these movie channel providers direct.

Look at your messages every week/day.

"Helping Others" 

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shannon02

ACE - Expert

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21.3K Messages

8 months ago

It is up to the content providers if they want to do it not DTV.

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mdram4x4

ACE - Master

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9K Messages

as @shannon02 has said, it up to the stations to allow thier content for free, direct has no control over this

and neither does dish


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sandblaster

ACE - Expert

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44.3K Messages

I’m sure the OP is talking about pay per view. Directv is the content provider for those.

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New Member

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2 Messages

8 months ago

During this health crisis, it would be great if DIRECTV would offer free movie channels for 30 days. It might encourage people to stay home, and it would be good public relations for AT&T.

Note: This comment was created from a merged conversation originally titled Staying Home during COVID-19 outbreak
mdram4x4

ACE - Master

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9K Messages

ask those movie channels to make themselves free


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Constructive

Employee

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15.8K Messages

it would be nice if they also delivered lunch to us every day as well for free
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

8 months ago

Since all of us are stuck at home, probably television will become a main focus for quite a lot of people. Wouldn't it be nice if Direct TV/AT&T would step up to the plate, and turn on ALL channels no matter which plan an account pays for monthly. This would give us all much more variety and who knows, in the end, many might keep the upgrade. Many big businesses have come forward...it's about time AT&T did the same. A kind gesture can go along way considering that millions have contributed to the success of AT&T/Direct TV.

Note: This comment was created from a merged conversation originally titled TIME TO STEP UP Corona Virus Contribution
Constructive

Employee

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15.8K Messages

I’ve yet to see any provider step up as you say and turn on all channels for everyone.maybe grocery stores should step up and offer free food

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mdram4x4

ACE - Master

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9K Messages

why not ask those channels to make themselves free on all providers?


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New Member

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2 Messages

8 months ago

It would be great for ATT to offer current customers a free month with the virus going on. This is a great way to build customer relations for the future. Charter is offering stuff and if Att doesnt offer some kind of free service i have no problem letting my bill go and go with Charter. ATT SERVICE ISNT EVEN GOOD. TIME TO STEP UP ATT
Note: This comment was created from a merged conversation originally titled Free Service for a month

New Member

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2 Messages

8 months ago

With everyone doing social distanceing direct could open a couple of premium channels for the people who are hanging around the house to make passing the time a little easier and the families with kids who are not going to school for the next couple weeks the video babysitter might be a blessing.thank you for your time.
Note: This comment was created from a merged conversation originally titled Covis 19

New Member

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2 Messages

8 months ago

Now would be the time for DirecTV to step up. Remove cost for movie channels and pay per view. Add more family G rated movies. Help families with kids at home, parents lost jobs, self employed with no customers.
Note: This comment was created from a merged conversation originally titled Pay per view
mdram4x4

ACE - Master

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9K Messages

uuummthere is plnety of stuff

but the movie channels would need to agree for thier stuff to be free

and the ppv movie owners would need to agree also, as some of th emoney goes to the movie company

or are you suggesting that directv should supsidize your tv watching?

im sure the sharholders would agree to that


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Constructive

Employee

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15.8K Messages

yeah not gonna happen and actually they may reduce programing according to a post reply from attcares this morning

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

8 months ago

Due to shelter in place restrictions, AT@T show open it's video catalog free of charge. This will generate goodwill, and AT&T may get compensated by the government.
Note: This comment was created from a merged conversation originally titled Stuck at home, please open video library

Tutor

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15 Messages

8 months ago

At&t tv should unlock all the premium channels for it's subscribers of U-Verse tv and Directv due to the outbreak of Covid-19 virus in the United States for a short period of several days. It would be an excellent gesture of passion of the leadership of At&t Inc. The company could announce the unlocking of the premium channels until a future date something like May 1st. Keep in mind that millions of families are staying in their homes hours on end on orders of the authorities across the nation.

Note: This comment was created from a merged conversation originally titled At&t TV
davemize

ACE - Professor

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3.2K Messages

Who pays for it? Keep in mind that many thousands of AT&T employees are suffering the same problems as you and the rest of the country (world). Some concessions can be made without huge economic impact to the company; others would be cost prohibitive.

"Don't make me summon the flying monkeys...."

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ACE - Expert

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16.2K Messages

@MichaelVan0200 Sounds like someone was listening!

Just announced, ATT is giving Showtime free now and EPIX and HBO later along with other content and will include ATT TV and ATT NOW. Surprising, right @davemize ???

More information can be found under the heading of Expanded Content for our Video Customers. Things are changing, if not daily then hourly and you have to dig around to find these things out.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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davemize

ACE - Professor

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3.2K Messages

@skeeterintexas That's great news! Now if only this *^%& forum software would let me mark your response as an accepted solution...

"Don't make me summon the flying monkeys...."

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Brand User
ATTHelp

Community Support

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140.4K Messages

Hi Michael, we know that movies and television have always been a welcome escape in difficult times. So, we will be giving our video customers additional content at no cost during this time. Click here for all that’s being offered: https://about.att.com/pages/COVID-19.html#consumers

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

8 months ago

Now that people are asked to stay home, wouldn't it be a great time to offer your movie package for free (time period up to you) as a way to give back to your viewers. Restaurants are giving out free food, volunteers are making medical masks and brides are giving unused flowers to nursing homes - this would be your contribution to helping families stay home together. (They may even later subscribe to the movie package)

Note: This comment was created from a merged conversation originally titled Coronavirus - Good Public Relations
davemize

ACE - Professor

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3.2K Messages

Read AT&T’s COVID-19 Response in the orange box at the top of the page. Here's part of it:

March 20, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting today until March 26 (if SHOWTIME isn’t part of their current video package). In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

STARZ: 3/26-4/2

EPIX: 4/2-4/16

HBO: 4/17-4/20

Additional ways all video customers can access content during this time:

On Demand: Access to thousands of movies and shows. DIRECTV customers just need to connect their receiver to the internet to take advantage of this content.

Kids On Demand: The best of kids content in one easy location with an internet connected receiver. Watch full series or favorite episodes anytime from Nickelodeon, Disney, and Cartoon Network, all with recommendations by age.

TV Anytime, Anywhere: Turn your mobile phone or streaming device into another TV by downloading your TV app and sign in with your account credentials. You can watch your favorite On Demand shows or live TV anytime, anywhere.

Sports streaming included: While sports are postponed, customers who subscribe to NBA League Pass can stream past NBA games via the NBA app, powered by WarnerMedia’s Turner Sports.

Additional free content for our DIRECTV and U-verse customers during this time:

More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:

News: BBC World News , CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network

Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America

Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

8 months ago

Just a thought, DirecTV. Maybe you could give us a break on the price of movies during this global pandemic? Who wants to watch Christmas shows that we just saw a couple months ago? Not me. If you can't give us the movies free, maybe you could offer renting all movies at .99 cents each. There isn't much more to do than stay home and watch TV.

Note: This comment was created from a merged conversation originally titled Movies
davemize

ACE - Professor

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3.2K Messages

Have you read AT&T’s COVID-19 Response in the orange box at the top of the page? Your request is addressed in it.

March 20, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting today until March 26 (if SHOWTIME isn’t part of their current video package). In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

STARZ: 3/26-4/2

EPIX: 4/2-4/16

HBO: 4/17-4/20

Additional ways all video customers can access content during this time:

On Demand: Access to thousands of movies and shows. DIRECTV customers just need to connect their receiver to the internet to take advantage of this content.

Kids On Demand: The best of kids content in one easy location with an internet connected receiver. Watch full series or favorite episodes anytime from Nickelodeon, Disney, and Cartoon Network, all with recommendations by age.

TV Anytime, Anywhere: Turn your mobile phone or streaming device into another TV by downloading your TV app and sign in with your account credentials. You can watch your favorite On Demand shows or live TV anytime, anywhere.

Sports streaming included: While sports are postponed, customers who subscribe to NBA League Pass can stream past NBA games via the NBA app, powered by WarnerMedia’s Turner Sports.

Additional free content for our DIRECTV and U-verse customers during this time:

More News & Entertainment: We’re adding the following channels to DIRECTV and U-verse packages (for customers that do not currently have this programming) to keep customers entertained and informed:

News: BBC World News , CNBC, CNN, CNN International, Fox Business Network, Fox News Channel, MSNBC, One America News Network

Entertainment: American Heroes, Aspire, AWE, AXS TV, Comedy.TV, Cooking Channel, Crime & Investigation, Destination America, Discovery Life, DIY Network, Eleven Sports, FM, Fuse, FX Movie Channel, fyi, Great American Country, GSN, Hallmark Channel, Hallmark Movies & Mysteries, HDNET MOVIES, IFC, Justice Central, LMN, MGM HD, MTV Live, Nat Geo WILD, OWN, Oxygen, Science Channel, ShortsTV, Smithsonian Channel, Sony Movie Channel, SundanceTV, The Weather Channel, Travel Channel, TV One, UPtv, WGN America

Kids: Discovery Family, Disney Jr., Disney XD, Nick Jr., Universal Kids

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

8 months ago

With so many people having to stay home during the Covid 19 why don’t you let subscribers rent movies at a discounted rate? I’m sure you would recoup your money with the increased rentals across the board. Thank you.

Martha (Edited per community guidelines).

Note: This comment was created from a merged conversation originally titled Quarantine
Constructive

Employee

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15.8K Messages

your not paying At&t for the rentals you are paying the networks and movie studios. AT&T passes the payment to them. They have also opened up showtime for free for all customers

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

@Constructive well I did make my post viewable to Direct TV. Am I wrong in doing this.

Constructive

Employee

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15.8K Messages

not sure how you made it viewable to directv as they nor At&t read the forums this is a customer forum

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

In addition open up all channels for Directv subscribers

New Member

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6 Messages

it gave me a choice and Direct TV was one of them. Oh well we can say you’re right and I’m wrong. Pat yourself on your back. If you’re an AT&T employee. Kudos for arguing with a customer. Guess I should look elsewhere for better service

Constructive

Employee

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15.8K Messages

I am a customer on here nothing more nothing less

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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15.8K Messages

@mjlrn4 the choice you were given was to choose which public forum to post in

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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15.8K Messages

@Adybbuk4u_ the term give em an inch mean anything?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

Nothing you say is "Constructive" need to chane your handle to SMARTASS.

Oh and if you are really an AT&T employee I fully understand your lack of giving a (Edited per community guidelines).

Bye

(edited)

Juniper

ACE - Expert

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23.9K Messages

@NoHelpHere

Actually @Constructive was making a point.

The other user @Adybbuk4u said

In addition open up all channels for Directv subscribers

So this was a great example of "give them an inch, they take a mile". AT&T opened up some additional programming for all their services. But that user wanted it all which (in my opinion) is pure example of greed.

They can open up some limited content, but they still have to make a profit. Paying their employees (including those on extended leave), the networks, and other expenses they have doesn't stop because of Covid-19.

So much of what that user says is "constructive". I personally find that particular response refreshing as it is not "sugar-coated" as businesses normally require.

People need to wake up and realize that businesses also suffer, not just the customer, when dealing with a pandemic. And in particular, it is just entertainment. People are not going to reach an early grave if they don't have as much TV as they want.

-------------------------------------------------------------------------------
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
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New Member

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6 Messages

8 months ago

It would be nice for AT&T to unlock all the premium channels for all of us stuck on lockdown at home during this Corona craziness. If not for me at least for others before I inevitably cancel my subscription which basically encompasses more infomercial & locked pay-per-view channels than actual good channels to watch...

Thanks,

T

Note: This comment was created from a merged conversation originally titled Unlock Movie channels for Corona lockdown

ACE - Expert

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16.2K Messages

AT&T is making Showtime available this week.....Starz next week, then Epix, then HBO.

Check the info on THIS THREAD with information on other content being shown.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

haha ‘bout time!

ACE - Expert

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16.2K Messages

TBH, I was pleasantly surprised.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

@skeeterintexas yeah, and honestly I don’t see why having to resort to staggered weeks of availability instead of just allowing all of their “customers” a well deserved customer service thank you (especially in light of recent events). But oh well...

New Member

 • 

2 Messages

8 months ago

Because of the pandemic, have you considered giving customers HBO, Showtime, and other premium channels for free? You could one up Dish by doing this. What do you think?

Note: This comment was created from a merged conversation originally titled People who have to stay at home

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