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New Member

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2 Messages

Sun, Mar 15, 2020 2:41 PM

Free content available for our video customers during the Coronavirus (COVID-19) pandemic

I think direct tv should have free movies to watch during the coronavirus out break.

People are asked to stay home and movies to watch would help the pain.

Responses

Jojobeme99

New Member

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36 Messages

3 months ago

Is AT&T extending the free trials during the CV19 shelter-in-place orders? Specifically the new account HBO/Cinemax 3 month free trail?

Note: This comment was created from a merged conversation originally titled covid 19
my thoughts

Employee

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15.5K Messages

Did you check the announcements under the big ORANGE banner?

The company lists what they are doing with regular updates, check back in every so often for most recent updates.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

I agree. We are stuck inside and can’t afford to rent movies at this time!

Juniper

ACE - Expert

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21.2K Messages

@gobarb26

Pay Per View (PPV)/rentals are still paid content. Having a couple (give or take) of them equals the value of a pack of premium movie channels. So extending some extra free previews is more affordable for the company, plus it gives a lot more content for the customer.

Since a lot of movies have switched from theatre to PPV because of Covid-19, or bypassed theatre completely, they are still making back the investment of making those movies in the first place. The normal order is Theatre to PPV to Movie premiums > and finally to any other network.

So AT&T has made accommodations for their different TV platforms. But in the end they are still a business, not a charity. So giving away content just because you cannot afford it, would not be a wise decision on their part.

https://about.att.com/pages/COVID-19.html

March 24, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting March 20 until March 26 (if SHOWTIME isn’t part of their current video package). Starting March 26-April 2, DIRECTV and U-verse customers will get a complimentary preview of Starz. In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

EPIX: 4/2-4/16

HBO and Cinemax: 4/17-4/20

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jojobeme99

New Member

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36 Messages

3 months ago

I have HBO, Cinemax, Showtime, Starz and a couple of others that were thrown in for free when I signed up for new service a couple of months ago.

Trust me, the movies are mostly old, boring and have been showing repeatedly for years. There is little worth watching.

And how come there isn't a funny old movie channel that would feature Marx Brothers and like movies?

Juniper

ACE - Expert

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21.2K Messages

@Jojobeme99

Premium channels get the big new movies when they come out of theatre (properly come out, not the early transfer they are doing right now with Covid-19). So they work with a library of big blockbusters and some classics to give variety. I like the occasional movie myself, but I use them more for their original series.

As for the older classics. Check the Encore channels (part of Starz, but has their own pack, or in the Ultimate package). There is also the Movies Extra Pack (564 thru 573), a smaller cost option that has a variety of other content.

Though the Marx Brothers are the greats of their time, starting many of the running gags we have now, they don't necessarily speak to newer audiences. Especially since everything has background music now, and even I growing up on more classic content found it a bit jarring going back and watching a Marx Brother's movie and having so much silence. But you are most likely to find them on Encore or the Movies Extra Pack as opposed to others.

As you say you got DirecTV a couple months ago, remember those premium packs that are free for the 1st 3 months are roll to cost. So you call and remove when you are done. Hold times are high right now because due to Covid-19 stay at home orders, many call centers are closed and additional employees are on extended leave. A note though, assuming you have a Genie or regular HDDVR, anything you record from the satellite channels (not On Demand) stays until you delete. Is a way to build up a backup library before you remove any of them.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jojobeme99

New Member

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36 Messages

@Juniper - You are mixing the posts of at least a couple of different posts on this reply.

However, as to "Though the Marx Brothers are the greats of their time, starting many of the running gags we have now, they don't necessarily speak to newer audiences. Especially since everything has background music now, and even I growing up on more classic content found it a bit jarring going back and watching a Marx Brother's movie and having so much silence."

this section of your comment interests me because I absolutely HATE background music! I hate it in stores, I hate it in the gym and I hate it in instructional videos and I hate it on TV programs. In fact, I recently sent a note to (I think) Nature on PBS complaining of the unnecessary background music that made it difficult to understand dialog in certain places.

It's sad how many people can't seem to be alone with their thoughts any longer and need constant background distraction. Point of fact, there was a scientific study where people were asked whether they would prefer to remain in a silent room for 15 minutes or get an electric shock and be allowed to leave. A majority of people chose the electric shock option!

Too many people are distracted in life, walking down the street messing with their cellphones, oblivious to the world around them or out in nature on a hiking trail but having to listen to grating top40 pop songs or trying to text while driving.

People need to focus. Lack of focus is one of the (Edited per community guidelines) causes as to why so many things in our society are designed poorly or don't work right. If I were the owner of a company, I would not allow anyone to listen to music or do anything with the cellphones that was not needed for the work they were hired to do.

(edited)

New Member

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1 Message

3 months ago

So is it really true that AT&T will be offering free movies,during this virus message??
Juniper

ACE - Expert

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21.2K Messages

@Watch_love81

They are doing some addition free previews of channel packs, not PPV movies.

https://about.att.com/pages/COVID-19.html

March 24, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting March 20 until March 26 (if SHOWTIME isn’t part of their current video package). Starting March 26-April 2, DIRECTV and U-verse customers will get a complimentary preview of Starz. In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

EPIX: 4/2-4/16

HBO and Cinemax: 4/17-4/20

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 months ago

All other retailers are helping out. How about some bill relief and 50% off movie rentals since the country is under stay at home recommendation? Thank you
Note: This comment was created from a merged conversation originally titled Customer relief

ACE - Expert

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14.5K Messages

Follow the link in the orange box at the top of this page for all current information from AT&T. Additional programming has been made available along with premium channels.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 months ago

Received e-mail dated 4/2/20 that AT&T was providing some free programmng on Direct TV during the COVID-19 crises. So far I haven't found any additional free programming. Am I the only one?

Note: This comment was created from a merged conversation originally titled Free Additional Programming
Juniper

ACE - Expert

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21.2K Messages

@bearsie

Here are the free channels and when they are available

https://about.att.com/pages/COVID-19.html

March 24, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting March 20 until March 26 (if SHOWTIME isn’t part of their current video package). Starting March 26-April 2, DIRECTV and U-verse customers will get a complimentary preview of Starz. In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

EPIX: 4/2-4/16

HBO and Cinemax: 4/17-4/20

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

3 months ago

Direct-tv advertises free movies on channel 1000. This is for the virus shut down time and we as subscribers are supposed to be able to watch movies on this channel, when you look for a movie it say's buy for ex-amount or rent for ex-amount but nothing is for free! I attempted to call and the recording said there would be no one monitoring the phones, and there isn't an email to anyone to get answers for the fraudulent commercial adds on tv. Sick of be LIED to.

Note: This comment was created from a merged conversation originally titled False ads about free movies!
Juniper

ACE - Expert

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21.2K Messages

You misunderstand the free movies.

PPVs are in the 100s. PPV On Demand is listed as 1100 for all.

SyFy on 244 has SyFy 1244. So any channel with an On Demand library is free as you would already have the channel in your package, just add a 1 in front. Also in the guide the network shows a + in the box, letting you know which ones have an On Demand library.

https://about.att.com/pages/COVID-19.html

March 24, 2020

Movies and television have always been a welcome escape in difficult times. With many people staying at home, we’re giving our video customers additional content at no cost during this time.

We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting March 20 until March 26 (if SHOWTIME isn’t part of their current video package). Starting March 26-April 2, DIRECTV and U-verse customers will get a complimentary preview of Starz. In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

EPIX: 4/2-4/16

HBO and Cinemax: 4/17-4/20

Additional ways all video customers can access content during this time:

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

19 days ago

Was there more channels offered for free during this pandemic? And if yes, when were they taken away?

 

Felt like I was  fed a line of (Edited per community guidelines)....when asked when my channels disappeared, told the customer service rep the date. He did "research" and thats mysteriously the same date the discontinued the free covid channels. Side note- we have been watching said channel since before covid.

Note: This comment was created from a merged conversation originally titled Covid
sandblaster

ACE - Expert

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39.3K Messages

There were some free previews offered. See this for what and when: https://about.att.com/pages/COVID-19.html#consumers

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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14.5K Messages

If memory serves me, the free channels started around March 20 and were in place originally for 60 days but was expanded to 90 days which brings us to June 20.

 

Which channel are you referring to and what TV package do you pay for?

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

Thank you.

New Member

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6 Messages

Thanks! Must of missed the email. The one above choice. Maybe this is just the universe's way of saying we don't need to binge watch the vet shows anymore lol

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