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5 Messages

Wed, Sep 16, 2020 4:43 AM

Fire Stick's NFL SUNDAY TICKET App Not Recognizing NFL SUNDAY TICKET.U Student Accounts

Subject says it all. When signing on with email and password, I get an error message essentially saying that I do not have NFL Sunday Ticket.

Also worth noting, the Playstation 3 app apparently was not updated.  When I use it, I get the scores of every game, but I cannot connect to watch the games.

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Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Let's work on getting this resolved for this Sunday @TonyLC.

 

We know your login is working because you outlined you were able to see information on the Playstation. Does it work properly when it comes to the website?

  1. If that is the case, we would recommend to uninstall the app on your Fire Stick and reinstall it back and try to log in. We have seen issues with customers who had last year's version still downloaded.
  2. The next step would be to log into your account and reset your password to get the information to resynch through all systems. This can be done through the forgot password, or after you are logged in by accessing the My Account > My Account Info.

 

You can find great tools and additional assistance at the NFL Sunday Ticket Help page. You can also chat live with us at the bottom of the page if you continue to experience issues with your log in working on the Fire Stick. In the supported devices, Playstation 3 is no longer listed, so that could be contributing to that issue.

 

We hope this gets everything cleared up for this coming Sunday @TonyLC.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

Thank you for the reply. I’m getting ready for work, so I can’t try anything right now, but I agree: let’s work for a fix by Sunday!
 
I appreciate the assistance.
 
Tony

New Member

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5 Messages

a month ago

Thank you for the suggestions, but no luck:

 

”It looks like NFL Sunday ticket is not part of your current programming“ 

 


It seems as though NFL Sunday Ticket.U  is not being recognized as a legitimate part of NFL Sunday Ticket. 

I think this may need to be corrected by AT&T. In any case, please advise, I do not want to miss another week

 

Thank you very much 

Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

@TonyLC,

 

We're on it! Our team is investigating.

 

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

a month ago

Good to hear. I hope they work weekends!

Thanks

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