Error Code 771: Bad Weather and Loss of Signal
Rain rain go away, you can stream any day!
Severe weather conditions may interrupt or impact the signal for any satellite service. With the DIRECTV app, don't miss a thing!
You can watch your favorite movies and shows via On Demand from your computer/ mobile device. You can also stream channels from network websites.
What does error code 771 Mean
Error code 771 means the receiver is not getting a signal? One of the causes can be thunderstorms and severe weather. If weather is the culprit of error code 771, services should return back to normal once the storm/weather clears. Also, obstacles like tree branches can affect the signal, especially if they are hitting the dish causing pixelated screens and loss of service.
If weather is not an issue and you see code 771, below are some items you can do to determine the best course of action:
- Check your cable connections between your receiver and the wall outlet, starting with the SAT-IN (SATELLITE IN) connection and make sure they're secure. If you have any adapters connected to the cable, check them as well.
- If you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet. Wait for 15 seconds, then plug it back in. Don't plug in the SWiM Power Inserter to a power outlet that can be turned off. Then reset your receiver via the red button.
- If it is not raining, check to see if there is anything blocking the dish. If you see an obstruction, do not climb on your roof, chat with us to have this addressed.
- Error code 771 may populate if your dish is out of alignment. Check out our Is your Dish is Out of Alignment article to test your signal.
In the event of a service outage due to bad weather you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.
Need any extra assistance?
We will be glad to help! Chat with us! Also, if you find another fix not listed here, please post below!
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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