DIRECTV power outages
You Don't Need a Tech
Quickly resolve service issues listed below. For detailed steps, scroll down.
- Loss of service (picture and sound)
- Picture Pixilation and Freezing
- Missing Channels (Local Channels)
- Audio Loss/ Issues
- Remote Control function
- Internet Connectivity
- Guide Issues
- Feature Issues with recordings and box features
Reset the receiver
To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button located near the access card. It can be a quick fix in most circumstances. If you have a guide issue or missing channels, refreshing your service may resolve this.
Secure cable and power connections
Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.
Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.
In rare instances, the channel or input on the TV may change. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.
If all else fails
We may need to get someone out to check your dish, especially if there was a strong storm. You can use our Fix It Tool to perform more in-depth troubleshooting and schedule a tech appointment. Dish Alignment could be a factor, so feel free to check it as well.
-ChrisZ, AT&T Community Specialist
AT&T Customer Care
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