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3 Messages

Wed, Oct 28, 2020 5:52 PM

DirecTV Player

I'm having trouble downloading the DirecTV Player on my Mac in Google Chrome.  I get this error:

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NET::ERR_CERT_COMMON_NAME_INVALID
 
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Brand User
ATTHelp

Community Support

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140.3K Messages

a month ago

We're happy to help, @LilDmomma!

 

Below are some troubleshooting steps you can try to fix the error message:

  • Open the page in Incognito mode - if a Chrome extension isn't working right, turn off the extension.
  • Update your operating system.
  • Temporarily turn off your antivirus.

We also recommend using a different browser so we can determine if this is due to a problem with the website.

 

Keep us posted!

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

a month ago

How do I turn off the extension in incognito mode?

New Member

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3 Messages

a month ago

I was able to open a show without downloading DirecTV Player in Firefox. I was still having trouble with Google Chrome in Incognito but I don't have the knowledge on how to turn off the extension.

Brand User
ATTHelp

Community Support

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140.3K Messages

a month ago

Hi @LilDmomma, let see if we can get you up and streaming.

 

 

We have seen others have had issues with Directv Player in other threads with Chrome.  Follow @ufesterdc illustration on disabling flash extension. 

 

Also, which OS are you using?

 

DIRECTV customers can download the free DIRECTV® App onto these devices to watch their favorite entertainment:

1. iPhone® SE or later running iOS 11 or above
2. iPad® Air2 or later running iOS 11 or above
3. Any phone or tablet running Android® 6.0 API 23 software or above

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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