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Community Support

 • 

1.1K Messages

Wed, Mar 15, 2017 4:50 PM

DIRECTV On Demand Playback & Movie Download Issues - Error 927

 

error927.png

 

We all enjoy taking a little down time! Taking a walk, riding a bike or spending time with family are a few ways. Watching a movie is one thing we all enjoy, but sometimes that can be interrupted by pesky error codes. If you are trying to watch a movie and see Error Code 927, we have a few fixes that may help resolve this error. 

 

 

Verify Your Internet Is Connected

DECA Connection & Status

If your system uses a DECA, make sure power is On and Network is Green. If equipment was moved, make sure everything is still connected. Sometimes cables may loosen or disconnect. 

 

Reset The Modem

In some instances, a reset of the modem will resolve internet connection troubles. If you have a U-verse modem, click here for troubleshooting information. 

 

Check The Internet Connection On The Receiver

Press the dash (-) button on the remote. 

If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet 

 

Reset The Receiver

In some instances, a reset of your receiver is a quick fix. Near the access card is a red reset button. Press and hold that until the receiver reboots. 

 

Chat With Us

In some circumstances, you will need to contact us to resolve this if the above steps do not work. We will need to know what On Demand Title you were trying to watch and what network that title is on. 

Click here to chat with a DIRECTV agent. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

bcharmah

Teacher

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29 Messages

a year ago

If that were the solution, then why am I able to download and play shows - that have commercials - from other stations? The only one I found, so far, that doesn't work, is content from ABC.  A while back, I had the same issue with shows on FX, but now those work. I didn't have to whitelist anything (even if I knew how to do that, in the first place). We shouldn't have to be IT specialists in order to use this service.

bcharmah

Teacher

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29 Messages

a year ago

As an experiment, I just tried to download a random show on CBS. I chose Madam Secretary. After it had a chance to download for a bit, I tried to play it. I would not play on the bedroom receiver. And on the DVR, I got this message "Restricted Program" - "Your TV does not support this program's content protection. Replacing the TVs HDMI cable with component cables will allow you to view the program."  HUH??

bcharmah

Teacher

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29 Messages

10 months ago

Error 927 shows up with FOX, too. These networks are not functioning properly with regards to OnDemand playback: ABC, NBC, CBS and FOX. 

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