DIRECTV On Demand Playback & Movie Download Issues - Error 927
If you are trying to watch a movie and see Error Code 927, we have a few fixes that may help resolve this error.
- Go to the title in the Playlist and highlight the title. Press the INFO button
- Select the “Start Over” option (NOT the “Resume” option) and see if you are able to view your movie.
- If you see the same issue, try the following below.
Verify Your Internet Is Connected
DECA Connection & Status
If your system uses a DECA, make sure power is On and Network is Green. If equipment was moved, make sure everything is still connected. Sometimes cables may loosen or disconnect.
Reset The Modem
In some instances, a reset of the modem will resolve internet connection troubles. If you have a U-verse modem, click here for troubleshooting information.
Check The Internet Connection On The Receiver
Press the dash (-) button on the remote.
If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet
Reset The Receiver
In some instances, a reset of your receiver is a quick fix. Near the access card is a red reset button. Press and hold that until the receiver reboots.
Chat With Us
If the above did not, you have to contact us to resolve this to perform fixes on our end. We will need to know what On Demand Title you were trying to watch and what network that title is on.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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