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DIRECTV On Demand Playback & Movie Download Issues - Error 927
We all enjoy taking a little down time! Taking a walk, riding a bike or spending time with family are a few ways. Watching a movie is one thing we all enjoy, but sometimes that can be interrupted by pesky error codes. If you are trying to watch a movie and see Error Code 927, we have a few fixes that may help resolve this error.
Verify Your Internet Is Connected
DECA Connection & Status
If your system uses a DECA, make sure power is On and Network is Green. If equipment was moved, make sure everything is still connected. Sometimes cables may loosen or disconnect.
Reset The Modem
In some instances, a reset of the modem will resolve internet connection troubles. If you have a U-verse modem, click here for troubleshooting information.
Check The Internet Connection On The Receiver
Press the dash (-) button on the remote.
If you see Not Connected, perform the following: using the remote go to Menu > Settings & Help > Settings > Internet and select Reconnect Internet
Reset The Receiver
In some instances, a reset of your receiver is a quick fix. Near the access card is a red reset button. Press and hold that until the receiver reboots.
Chat With Us
In some circumstances, you will need to contact us to resolve this if the above steps do not work. We will need to know what On Demand Title you were trying to watch and what network that title is on.
Click here to chat with a DIRECTV agent.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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