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136.7K Messages

Wed, Sep 23, 2020 8:26 PM

DIRECTV Fixes: Guide Info is Wrong/ Incorrect

Wrong Guide Info? Get the Solution

 

Correcting the guide is as easy as resetting the receiver. Just press and hold the red reset button for 10 seconds. You can correct things like:

  • Missing guide info
  • Incorrect guide info

Refresh your system

In some instances, refreshing your service syncs the guide. 

  1. Go to myAT&T account overview and select My DIRECTV.
  2. Choose Manage Package then Manage receivers.
  3. Select Refresh receiver.
  4. Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.

 

Other reasons for a wrong guide

We get guide information from the network. If last-minute updates are made to programming by the network, the DIRECTV Guide may be incorrect. Once an update is received by the network, we will update it.

 

ChrisZ, AT&T Community Specialist  

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Official Solution

Community Support

 • 

2.5K Messages

a month ago

Having trouble with the DIRECTV Guide? Check out the solutions above.

 

ChrisZ, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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