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ATTDIRECTVCare

Community Support

 • 

1.1K Messages

Wed, Aug 17, 2016 5:40 PM

DIRECTV Fixes: Freezing, Pixilation, & No Service

DIRECTV_FORUM.gif

 

Solutions for DIRECTV TV Viewing

 If your service is not working, try the following quick fix:

  • Reset the receiver
  • Secure the cable connections
  • Make sure your TV is on the right input

The steps above can quickly resolve the following: 

  • Loss of service (picture and sound)
  • Picture Pixilation and Freezing
  • Missing Channels (Local Channels) 
  • Audio Loss/ Issues
  • Remote Control function
  • Internet Connectivity
  • Guide Issues
  • Feature Issues with recordings and box features

Reset the receiver 

To reset the receiver you can either unplug it from power for 15 seconds or press and hold the red reset button. es. If you have a guide issue or missing channels, refreshing your service may resolve this. 

Missing Channels

To resolve missing channels, refresh your service. If you are not seeing a local channel, check to see if it is available. Don't forget to check your package to ensure you have the right one. 

Secure cable and power connections

Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.

 

Composite to Composite.jpg  HDMI to HDMI.jpg

 

Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.

 

Is your TV on the right input? 

In rare instances, the channel or input on the TV may change. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote.

 

If all else fails

We may need to get someone out to check your dish, especially if there was a strong storm. You can use our Fix It Tool to perform more in-depth troubleshooting and schedule a tech appointment. Dish Alignment could be a factor, so feel free to check it as well.

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

4 Attachments

Responses

Contributor

 • 

2 Messages

a year ago

I NEED my local channels back.  I moved a few blocks away (same subdivision in Tucson) and I now have Phoenix local channels.  How do I get my channels back?  My service was not properly set up.  I want my local TUCSON channels.  Thank you!

litzdog911

ACE - Sage

 • 

53.3K Messages

a year ago


@Eddie19 wrote:

I NEED my local channels back.  I moved a few blocks away (same subdivision in Tucson) and I now have Phoenix local channels.  How do I get my channels back?  My service was not properly set up.  I want my local TUCSON channels.  Thank you!


Your local channels are determined by the FCC, not DirecTV. 

To see what channels you should be getting, enter your address here .... www.directv.com/locals

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

a year ago

Thanks for information on FCC.  I clicked your link and it states my local channels are Phoenix, AZ.  I live in TUCSON, not Phoenix.  I don't know why the FCC records are incorrect.  I had Tucson local channels when I lived 3 blocks over for the last 9 years.  Is there any hope in me getting this fixed?  And getting my Tucson local channels?

shannon02

ACE - Expert

 • 

21.1K Messages

a year ago

Those three blocks may have put you into a different DMA(Designated Marketing Area) so if the DTV website says you get  Phoenix locals then there is nothing to fix as that is what you are getting.  The FCC set up these DMAs so there is nothing DTV can do about them.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.3K Messages

a year ago


@Eddie19 wrote:

Thanks for information on FCC.  I clicked your link and it states my local channels are Phoenix, AZ.  I live in TUCSON, not Phoenix.  I don't know why the FCC records are incorrect.  I had Tucson local channels when I lived 3 blocks over for the last 9 years.  Is there any hope in me getting this fixed?  And getting my Tucson local channels?


Only if you can get them with an off-air antenna.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

4 Messages

a year ago

You need to fix the problem with WHIO (CBS local affliliate in the Dayton area).   That station had serious technical issues over the last few weeks which resulted in Directv having to remap that station to a temporary different station even earlier this week.   So that station go their issued fixed yesterday and are back on the air.  The problem is that station on Directv is now showing in stretched out standard definition and it looks horrible.  I am sure the reason for this is when you had it mapped temporarily to a different station that was a SD station and you had the picture stretched to full screen but now that they are back up and running Directv needs to fix the station so we are getting the HD feed and yes I am on the HD station it just is not showing HD

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