I haven't seen anyone else report this issue...

Tired of resetting the receiver most of the time THAT doesn't even work. tomorrow I am calling to cancel the Direct TV. Very disappointing

You know what?!  One a day is still not acceptable

Once a week maybe.

We will keep the internet

Could someone tell me why HBO/DirecTV streaming has become very intermittent after ATT took over?  I keep trying to stream a show that has already started and most of the time I get an error and it reverts to regular sat TV programming.  When I do a diagnostic ATT ALWAYS BLAMES ME for having an internet connection issue or a connection issue or something like that.  So I go do a speed test and everytime I get 25 MB/sec or higher.  The connection is ethernet hard wired.  So it has to be a slow ATT server!!!!  IMHO.  Come ON ATT your servers are SLOW.  Certainly compared to NETFLIX.  If you want to keep spending $$$$$ on M&A instead of service to your remaining customers, go ahead.

I have had constant problems since this upgrade.  Now I have nothing and heard the fix won't happen until January 2019.  I'm looking for another carrier and forgetting about trying to fix mine.  It's been a huge waste of time and money.

The quickest fix of all, stop dealing with all the lies, reboots, calls, lack of service and switch to Dish or Cable.  AT&T just ruined this company and raised prices.  I am canceling this and telephone service through AT&T, they don't care about anything but bringing in more $$.  

I very seriously agree, their service is very poor and rarely solves
problems. The Genie 2 finally got a software update on the 29th of Aug
but all it has done is change a few features. Still have the pixelating,
locking up, sound garbling ect. I put the genie on a timer that shuts it
down every night around 3 for an hour which seems to help a bit but the
issues are still there and very irritating.\

Jerry [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Two issues:

1. Audio is popping.
2. Picture freezes and then eventually unfreezes. But when it unfreezes,  it is in a spot in the film or program that is further along. 

Just want to say a couple of facts that can help ATT to resolve the problem with GENIE HS17-100.

1. I have 5 wireless minis

2. I have 2 uhd 4k TVs

3  One 4k tv is wired to HS-17

4. 3 tv sets are using their own speakers / sound.

They ALL have the same issue described in this forum.

I have tried ALL troubleshooting solutions proposed by ATT forum helpers - no way.

I have called twice DirecTv customer support. Honestly it was worthless - they do not know

or they hiding any knowledge about it. 

I am almost 100% sure that is the software or hardware issue of this HS17 GENIE. The problem

exists an all wireless minis and ALL tv sets with or without other AV equipment.

BTW, I am dealing with this issued since August 2017 when DIRECTV technician installed the system

including the latest available satellite dish. 

One more thing - I am paying $270 monthly bill for DIRECTV service.!

Bob

What a "gold mine" of information for ATT.  People pay to do the de-bugging of their equipment and then take the time to document it here.  Where else could ATT get this kind of service?

Lordy i am tired. Trying to get my remote  back where it will order movie. Been a customer since early 90s. For 6 or 7 months dvr says it is connect to wifi but it is NOT. SET up wifi you say. It worked for 9 years then bam no work. 250$ a month & i got to call to get a movie. I would appreciate getting this fixed. Please.

i'm in full agreement and it appears the quality of service will suffer under new management. regretfully I think AT&T may have overpayed for a money trap with dwindling business model in Directv…. and I too am a long standing customer now being disappointed too!