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ATTDIRECTVCare

Community Support

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1.1K Messages

Fri, Jul 15, 2016 3:08 PM

DIRECTV App Not Working - App Help & Sign In Solutions from AT&T

Streaming Device.jpg

Some of our DIRECTV customers accounts were moved over to the myAT&T Experience. This may have caused some issues with how you sign in to stream. We have the steps below to resolve the sign in issue and troubleshooting steps to resolve issues with the app, stream itself, and your iPhone or iPad.

 

Your account may have been moved and you need to perform some steps to sign in

Some of our customers accounts were moved to the DIRECTV Experience. To see if your account was moved, go to DIRECTV.COM and sign in. If you see a prompt to move your account, follow the steps listed. If you do not see a prompt to move your account, make sure you are using the right user name and password. 

 

Heads Up: If you do not accept terms & conditions, you may be unable to stream. 

 

Make sure you are using the right member ID & Password

I am speaking from personal experience. My mom was having difficulty signing into her DIRECTV account. On a sheet of paper was a list of IDs for different services and multiple passwords. Long story short, she was using the wrong ID and password to sign in. Don't be like my mom. Find your ID or reset your password now.

 

Heads Up: If you do not accept terms & conditions, you may be unable to stream. 

 

App Troubleshooting 

  1. Verify time settings are set to auto on the device. 
  2. Reset your password. Please do not use any special characters.
  3. Reset the device.
  4. Delete cache and cookies. Varies on phone, browser or device operating system.
  5. DIRECTV Player Troubleshooting 
  6. Test on another device
  7. Uninstall and reinstall the app. (You will lose recordings)
  8. Verify you have the latest software on your phone, tablet, and browser.
  9. Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up. 
  10. Noticing issues with your internet speed. Find ways to fix it.
  11. Make sure you have the right package! 

iPhone Troubleshooting

 

  1. Sign out of the app
  2. Go to device Settings and select TV Provider > Sign Out.
  3. Update your Single Sign-on your new AT&T User ID and password.
  4. Go to device Settings > Accounts & Passwords > Login > DIRECTV App > Edit.
  5. Add Username User ID and Password and click Save.
  6. Go to the app and log in with new user name and password.

NoteIf the steps above do not help resolve the trouble you are having, you may need to reinstall the app. You can also chat with us to look into this further. 

 

Other Helpful Information 

If you have AT&T Internet service, you will still need to create a Member ID to view DIRECTV content. The AT&T Email you created will not work unless you set it up as mentioned in the link above.

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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1 Message

3 years ago

This app on DirectTV quit working over two weeks ago.  Says something went wrong and try again.   Can watch on on I phones and tablet but not TV.  Any suggestions?

Contributor

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1 Message

3 years ago

I am unable to log into the directv app. The error says I am not authorized. 

Contributor

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1 Message

3 years ago

The direct tv app on my iPhone 6 won’t let me log on and logging on through my att just redirects to direct tv then u verse app. Nothing works and calling att support is just frustrating because they never have a history of my calls and we just go around in circles never solving anything. I just want to be able to watch tv on my phone. Shouldn’t be this difficult 

Contributor

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1 Message

3 years ago

I am trying to watch live programs on my Samsung galaxy note 8 on the direct TV app.  I am getting a 4001 error.  What is wrong? 

Contributor

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1 Message

3 years ago

I am trying to access my direct tv service from a laptop remotely and everytime I try to watch something, I am asked to login and I get my AT&T login page and never get back to the direct tv -page

Brand User
ATTHelp

Community Support

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136.4K Messages

3 years ago

Hello BJ0001,


Thank you for reaching out to us on AT&T’s Community and Forums. We are disheartened to hear you aren’t able to access your DIRECTV service remotely on your laptop. I would like to help you with this.


Please send a Private Message with your account number, name, and a contact number so we can look into this together.  Also include if you are trying to access your dvr remotely or further details on what’s going on.  In the meantime, here is a link to assist you with more information: https://www.att.com/directv/experience/watch-directv-app.html.


I look forward to helping resolve this issue so you can enjoy the quality programming you deserve.


Jason, AT&T Community and Forums Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I as well have been having the famous login issue, mine after logging into att.com successfully and clicking watch live tv, goes to D-TV and says I'm trying to login with my ATT Access ID.  Why, yes I am!  However, after 1.5 hours on the phone with support friday (of which was put on hold for 28 minutes and the agent never came back), agent also was able to "mirror" my account and reproduce the issue.  I hung up.  Another hour with chat support this AM and she asked me to try rebooting my computer that it would definitely fix the issue.  I've tried on multiple devices and multiple apps/browsers.  This seems to be an SSO issue more than anything, as I work in the tech field dealing with integration/sso fun.  Would be awesome if ATT could actually fix this issue, instead of paying for something they've marketed as available, which doesn't actually work.

Wjim06j

Teacher

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16 Messages

2 years ago

I too just spent over 2.5 hours oh this is a known issue sorry about that have a nice day . Excellent service.

Contributor

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1 Message

2 years ago

I am getting a message on my Ipad that says "Your rental has expired. Please order again if you wish to continue streaming this specific content" We pay the Directv bill promptly every month

litzdog911

ACE - Sage

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53.3K Messages

2 years ago


@GMP2990 wrote:

I am getting a message on my Ipad that says "Your rental has expired. Please order again if you wish to continue streaming this specific content" We pay the Directv bill promptly every month


Known issue.  DirecTV is aware and hoping to fix within the next 24 hours. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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3 Messages

7 months ago

I get this 2100 error on the Directv app on my ipad. I have always gotten this and it happens when I leave the app and go back AND if i change channels. There is NO consistent use of the app and it's frustrating. Had this problem on my old ipad and have this problem on my new one. The app is faulty and is there some solution to this? I don't want to keep having to restart the ipad in order for it to work.

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