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1 Message

Tue, Nov 20, 2018 4:30 PM

DirectTV App

Why am I receiving the error code “the content can not be played at this time. Please try again later.” This app was working fine after we placed our order to come back to direct tv, then when they came out for the install, we have lost the ability to view on our mobile devices. Unable to get the answer to fix this problem when I called direct tv as well. ??

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ATTHelp

Community Support

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125.1K Messages

2 years ago

HI @Daswnranee,

 

We apoligize for the inconvenience. Check out this App help and troubleshooting site.  Here are some tips that might help.

App Troubleshooting  

  1. Verify time settings are set to auto on the device. 
  2. Reset your password. Please do not use any special characters.
  3. Reset the device.
  4. Delete cache and cookies. Varies on phone, browser or device operating system.
  5. DIRECTV Player Troubleshooting 
  6. Test on another device
  7. Uninstall and reinstall the app. (You will lose recordings)
  8. Verify you have the latest software on your phone, tablet, and browser.
  9. Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up. 

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

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