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Contributor

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1 Message

Tue, Mar 21, 2017 2:40 AM

direct tv picture freezing

my picture will run for a minute or two then freeze again

 

Responses

davers-222

Mentor

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57 Messages

2 years ago

 I have far less issues, like a freezing screen, using my Roku device and Hulu.  Better quality of picture & audio too.

Tutor

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1 Message

2 years ago

My household is having the same problem it seems as if recording shows sometimes is impossible to get through the show because it freezes so much not to mention live TV is freezing up as well it's getting to the point to where DirecTV is going to have to let us out of our contract they can't provide us with the TV service that they promised they better get it fixed and get it fixed quick

Contributor

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2 Messages

2 years ago

I’m close to giving up and going back to cable after 10 years with Directv.  I’ve had tech come to my house and it never gets better.  

Teacher

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14 Messages

2 years ago

Direct TV continues to freeze;  Tech came out and fixed it then a week later same problem again. System freezing and if I go to the list to watch a program it doesnt work either. No weather issues so cant blame it on the clouds this time.  Tried resetting the whole system and still no luck; either its a box problem or signal problem..whatever the issue needs to get fixed..and if this continues I may cancel..the worst part of this I wanted to get it fixed before all the College football games started and here we are on GAME DAY and having freezing issues....so frustrated with this and with what they charge to have to deal with this is ridiculous - why cant they fix it?

Teacher

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14 Messages

2 years ago

Mine goes white screen too... this is very frustrating and im getting fed up with it.

Contributor

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1 Message

2 years ago

I have had 2 techs at my house and changed cables and connections and still freezes up cannot wait until my subscription is expired complete disappointment

Contributor

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1 Message

2 years ago

 I am having the same issue with the 4K box freezing up constantly, I have to change the channel to unfreeze it. A tech game out changed out the 4K box and the genie box and there was no change. Tech support told me it was an ongoing issue and they are working on it. Its been over a year and no change. So i tell you, How long is it suppose to take to fix this problem........

Tutor

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2 Messages

2 years ago

Don't hold your breath. DirectV knows they have a problem and have not fixed it. Best guess is not enough customers have complained or gone elsewhere.

Tutor

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2 Messages

2 years ago

 Been with AT&T and Directv for about twenty years. I even recommended them to my parents when they moved to town. Now we are both having freezing issues. All channels, live or recorded programs, all weather conditions. I have called and had a technician out three times. The first time trying to get a technician was a nightmare.  They have not fixed the issue, can't watch a football game or Austin City Limits without issues. The last time a technician was here, he told my wife the freezing issue was a company-wide issue that IT is working on. How long does it take to fix an issue? Reading the previous responses this has been going on for over a year.

gabe1972

Mentor

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17 Messages

2 years ago

The freezing is a known issue.  They got another 24 month contract out of me under the guise of an upgrade to the Genie 2 fixing the freezing issue I was experiencing with my Genie.  The wouldn't just replace my Genie, as I didn't have a protection plan (that never mattered pre AT&T), so I could buy a Genie or upgrade to the Genie 2 for free.  Well, to make a long story short, the Genie 2 freezes, and after I called them they said it was a known issue.  So, rather than just telling me that in the first place, they got me for another 24 months.

 

It's a software issue.  

msapp88

Former Employee

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17 Messages

2 years ago

Call in to the retention department and see about getting a tech out to look at the issue. 

Tutor

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2 Messages

2 years ago

Had 3 different techs out already. They are the ones saying it is a
corporate issue.

Teacher

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14 Messages

2 years ago

I finally cancelled DirectTV-- got fed up with the issues-- first the freezing now the system saying hard drive issue failure... got a better deal with Dish and lower cost and a $100 gift card for switching. Direct TV just got worse and worse. Good Luck with your issues.
msapp88

Former Employee

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17 Messages

2 years ago

Sorry to see you go and that you didn't have a better experience . Thank you for your feedback .

msapp88

Former Employee

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17 Messages

2 years ago

Please continue to report issues.  The more reported issues get more attention by engineers because its recognized as a known issue.  

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