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New Member

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3 Messages

Thu, Nov 26, 2020 8:50 AM

Diagnostic code 72-074

How do you fix a diagnostic code 72-074 for direct TV?

Responses

Brand User
ATTHelp

Community Support

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145.2K Messages

2 months ago

Hey, @Skullmonkey. We'd be glad to help with this error message.

  • What channel(s) are you experiencing this error code on?

  • Is it affecting 1 receiver, or multiple receivers?

We'd recommend Refreshing your Receiver to resend channel information and authorizations.

Give it a shot and let us know how it goes!

 

Ramses, AT&T Community Specialist

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New Member

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3 Messages

2 months ago

1 out of 4 receivers is affected and it seems that I'm missing channels on the affected receiver. Do you need the specific channels that are missing?

New Member

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3 Messages

2 months ago

I tried resetting the affected receiver using all 3 methods to no effect. Still missing channels.

TexasBrit

ACE - Expert

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17K Messages

2 months ago

72 is an information diagnostic. Tells you the receiver has no dial tone but its internet connection is OK.

Nothing to do with losing channels.  Do you have a custom guide on that receiver?  If not what channels are you missing? Can you tune them directly by inputting the channel number?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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