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Contributor

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6 Messages

Fri, May 22, 2020 9:56 PM

CW channel on Directv not in HD

Not sure where to go for support but the CW channel on Directv in Iowa City is not showing programs in HD even though in the guide shows the HD symbol. Any thoughts? No other channels have this issue.

Responses

Juniper

ACE - Expert

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21.1K Messages

a month ago

What model box?

When on the channel does it show an HD resolution on the front panel?

What zip code?

Anything done recently when the issue started?

Reset the box?

Unplugged power for a minute?

Menu > Settings > Display > Preferences > Guide HD Channels. Change from Hide SD Duplicates to Hide HD Channels. Exit menu completely, give it a minute and then go back in and put the setting back. See if that reminds it to pull in the HD version. You can also check Show All Channels and switch between the SD and HD channels side by side to see if there is any difference (in case the HD quality is lower for the channel for some reason making it seem like it is SD).

Menu > Settings > Display > Resolutions. Verify the highest one your TV supports is checked.

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TexasBrit

ACE - Expert

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16.5K Messages

Probably nothing to do with your equipment, or DirecTV. The station is probably having technical issues that cause them to send direcTv their sd signal. Call the station and ask to talk to the station engineer.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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6 Messages

yeah don’t think it’s my equipment. When I look at the channel info this it what it shows and I assume the SD means standard definition.

Teacher

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238 Messages

Ya, my local CW in Madison, WI., is not HD. It is broadcast in digital to ATT Directv, apparently. I don't watch it, so don't have it as a selected channel. Yes, the SD is Standard Digital. NO HD

(edited)

Contributor

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6 Messages

thanks for the replies. I sent a message to the station and engineer. We shall see if I hear back.

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