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When I turn on the "guide" feature that shows all the channels and times certain channels are white (supposedly the ones I am paying for) and others are grey (supposedly not part of the package I have). However there are still some channels that are white (for example 287 AHCHD) yet when I try to go to those channels I get error code 721. I have reset my receiver and still get this error code. Any idea as to what this is all about?