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New Member

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8 Messages

Sat, Jan 25, 2020 4:36 AM

Channels I Get Incorrect

Why does the “Channels I Get” channel list show OXYGEN when no, I don’t have it. Always wondered. Thx.

Responses

Juniper

ACE - Expert

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17.8K Messages

3 weeks ago

If you are in a package below Xtra (or Preferred Xtra), and Oxygen is still listed when sorted by "Channels I Get" or shows highlighted as if you have it, then that is a glitch that might be in the authorizations.

Try www.directv.com/refresh which refreshes the service authorizations, which you may want to red button reset as well. You can also unplug the power for 20 seconds, as this will dump the guide data causing to load fresh which might clear out any hiccup in the data.

Finally, you can go from "Channels I Get" to setting a custom favorites list. Not only hiding any channels you don't get, but hiding any channels you don't watch anyway. Then you only browse what you will watch regardless.

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