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Tutor

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4 Messages

Tue, Aug 23, 2016 1:30 AM

Can't Reconnect DirecTV to Internet

Problem code 86-229. DirecTV is telling me my HD DVR is not connected to the Internet. It asks me to reconnect. I have verified everything is connected that should be and that it all has power. I have attempted to reconnect the Internet connection both by entering the password manually and by pressing the button on my AT&T router. Other devices are connected wirelessly and there are no more than 5. The wireless genies are working. I tried resetting the router and reconnecting but that did not work either. Please help!

Responses

Accepted Solution

Official Solution

shannon02

ACE - Expert

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21K Messages

4 years ago

Try Menu>Settings & Help>Settings>Internet Set up>Advanced Set Up>Reset Network.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

montanahack

Employee

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152 Messages

2 years ago

Reset your main receiver.  When you are back to programming go to Menu>Settings>Internet Setup>Advanced>Reset Network, then press the dash button (beneath the 7 on your remote).  After network is through resetting, don't select anything else on the following screen.  Exit back to tv, go back to menu>settings>internet setup>reconnect now>follow steps and re enter password.  Don't use the reconnect option in settings, go through the full internet setup menu.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
shannon02

ACE - Expert

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21K Messages

4 years ago

What is the DTV receiver model number?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

4 years ago

HR 44

Tutor

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4 Messages

4 years ago

After resetting, it took me to the screen that asks if your Internet connection is working on other devices and I answered yes. It gives the options to Configure Wireless to update or Next if you don't have a router, and since I have a router, I clicked Configure. I entered my password again to my wireless network, which was found, and it verifies the connection.. I cannot tell you how many times I tried this and it did not work, but this time IT WORKED!! I was typing all that out in case it didn't again. Thank you for your help! Any particular reason why that happens?

Tutor

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4 Messages

4 years ago

That was much nicer than calling with a sleeping baby.. I appreciate the quick response and assistance. I will definitely be using this forum again should any problems arise - although I certainly hope not!
shannon02

ACE - Expert

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21K Messages

4 years ago

You are welcome.  There is also a chat feature on you DTV account page under the Help Center contact us.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

3 years ago

We did reset the Direct TV box.  No change.  

Tutor

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6 Messages

2 years ago

I lost power this morning and now I can’t get direct tv to reconnect to the internet. The tv it self is connected and my iPad and iphone are connected and my computer is. It comes up with a code that says 86-791

Contributor

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1 Message

2 years ago

If I reset main receiver will I lose all my recordings?

litzdog911

ACE - Sage

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53.3K Messages

2 years ago


@Ctriez wrote:

If I reset main receiver will I lose all my recordings?


No.

 

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

Did not work and I have run out of options. It was working before we installed an extender & now it will not connect with either one. I have memorized the code since I have had to type it in so many times. Even pushed WPS button on router, that did not work either. Gave a # to call with options, I punched in technical & was told this # was only for sales! Oh, geez, I never wanted to deal with AT&T again, was my husband's choice.Woman Frustrated

Tutor

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2 Messages

2 years ago

I have found it is a lot of different things that finally worked, first if you are using google chrome, every time you try to open a new browser you have to reset the stupid flash player from it's default {ask} to Enable which is lame of chrome , you have to go to the lock by the address in the address bar to do this, click browser settings and enable adobe flash, then another time it kept prompting me to download directv player which I had done 10 times and kept installing only to get the same  prompt, I finally went into the browser settings and cleared my cookies and cache and it worked. Seems it can be numerous problems causing this condition. . One suggestion, do not use google chrome, direct tv is discontinuing it in 2020 anyway. I can't believe this website prevented me from using the word describing a wall to stop water then blocked the letters w t and f these censors are lame oh now they are banning the word to describe how babies get their milk what jokers.

Contributor

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1 Message

2 years ago

We have been having the connectivity issues and it’s extremely irritating - not able to rewind movies or news to the beginning when changing channel.  This happens all of the time and now, not able to connect the wireless. All of our devices connect without any issues. So many problems with this service and just want to know what we can do so we can utilize our service without isssues.

Tutor

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4 Messages

2 years ago

I've been having the same problems.  I have reset the network multiple times, had a technician who no help at all at my house, and also been sent a new receiver and still does not work.  All of my other devices can connect and use the internet with no problems at all.  I am close to canceling my services and going with another provider.  So tired of paying for something that does not work

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