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New Member

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2 Messages

Mon, Sep 21, 2020 6:17 PM

Can I have two separate accounts in the same address using the same dish?

I am moving into my parents house, They currently have DirecTv Latino package with telephone and internet. My move is only temporary while my house is being built. Can I have my DirecTv account with my receivers there as well? basically two different accounts on one dish?

Responses

Constructive

Employee

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14.6K Messages

a month ago

you would need the entire service moved including the dish or a new dish

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New Member

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2 Messages

a month ago

why would a new dish be needed?

Constructive

Employee

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14.6K Messages

a month ago

each lnb services 1 account @Juniper could probably explain it better but i have directv  and when my son moved back home his entire service had to be transferred and now there are 2 dishes on my roof for now until his contract is up

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

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23.3K Messages

a month ago

Each account has its own address. Otherwise there is an issue of bleed through between the services or other technical issues. Only apartments or other Multi Dwelling Unit (MDU) properties have a special setup for multiple dwellings on one dish, but those are installed and serviced by a contracted service operator for the building and not DirecTV itself.

 

What may need to be done is to suspend his service temporarily (max 6 months within a 12 month period). A Movers order comes with a 12 month agreement (24 months if with upgrade of equipment), and if he qualifies for a free move that only counts once until it resets at least a year later. So if he moves and then moves again in a short time, the 2nd move would have a Movers fee of $199.

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