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New Member

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2 Messages

Sat, Jun 6, 2020 1:08 AM

Breaking my two year contract after 18 months of poor service

I had to break the two year contract with Directv. Service was poor and my monthly bills kept getting higher. Recently a collection agency Credence notified me that I had a $362 bill from Directv because I cancelled the contract before the end date. Would you (AT&T) consider giving me a break? I paid the $62 to Credence this past week. I'm living on what I make with a disability retirement.

Responses

sandblaster

ACE - Expert

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39.3K Messages

a month ago

This is a customer to customer forum, not customer support. No one here has access to your account or can give you a break.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

No I realize that. I just wondered if anyone else had this problem. I'll call Directv and ask them why my final bill was so high. Another responder said fee to cancel early was $20 per each month cancelled. Thanks. Debbie
Juniper

ACE - Expert

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21.2K Messages

a month ago

Early Cancellation Fee (ECF) is valued at $20 for each month remaining. Initial agreement is 24 months. So 6 months remaining would have been an ECF of $120. So either something had updated your service agreement end date or you had other charges to have that much of an outstanding balance of over $300. I would check to see if you had an upgrade or something that renewed the agreement or if there were any one-time charges at the end such as PPVs or non-return fee (NRF) for equipment.

This is a public forum of other customers, so you will need to call DirecTV to find out the details of the outstanding balance. But remember, DirecTV sold off the balance to the collection agency so they are now who you settle with.

DirecTV/AT&T do not discount final bills. Best that could have been done was to call and reduce services to within your budget, or possibly temporarily suspend service for a few months to give your finances a break for a short while. Once you cancel, then all you can do is pay your balance in full.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

a month ago

I think ATT& Uverse has ridiculously high fees and they keep rising. We have been customers for years but no breaks ever! And though there are virtually no professional sports going on, the fees keep rising. We will sonn be discontinuing our relationship with them...

Juniper

ACE - Expert

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21.2K Messages

@4Clevercats

This is the DirecTV forum. Follow the links at the top of the page to get the U-Verse section.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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