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Contributor

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2 Messages

Mon, Dec 31, 2018 12:48 AM

4k resolution TV

I have a 4k resolution TV. In settings, I mark the box for 4k resolution. It stays that way for awhile. CH 104 works fine. Then the screen claims 

I do not have 4k resolution and drops it back to 1080p resolution. I have to go back to settings (DirectTV settings) and mark the box again.

What gives?

 

Responses

Accepted Solution

Official Solution

montanahack

Employee

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152 Messages

a year ago

Go to Menu>Settings>Display>Video.  Make sure Native and HDMI controls are off.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Thanks montana-hack

It solved the 4k resolution 100%!

fm-awinner

 

irwin12

Teacher

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17 Messages

a year ago

I have the same exact problem. 

I will try it tonight. 

Why don’t they have these as the factory default setting if it indeed is a problem. 

I did reset my 4K Genie mini to factory and I don’t think both of these were off 

irwin12

Teacher

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17 Messages

a year ago

I tried everything and still have this problem

irwin12

Teacher

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17 Messages

a year ago

did not fix the problem

Contributor

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1 Message

9 months ago

I have a new 4K tv bought new 4K HDMI cables have all the new directv equipment to view 4K content but when I go to channel 104 I get tv does not support 4K when I try to check 4K in tv resolution I get same think tv does not support 4K I’ve had 2 directv technicians here neither could resolve the problem. My TV will play 4K content from my Xbox one what in the world is going in

shannon02

ACE - Expert

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19.3K Messages

9 months ago

Check that the TV has the latest software.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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