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12 Messages

Wed, Oct 7, 2020 2:43 AM

4k Live Sports are Dark

Consistently, 4k sports on channel 104 or 105 are quite dark.  I noticed it with the PGA US Open, with college football, and tonight's MLB playoff game.  

 

Flip side, prerecorded shows seem fine and do not exhibit this behavior.  

 

I've tried all combinations with HDR on/off, reset equipment, etc.  

 

I've got a Samsung Q90 tv.

 

Thanks,

Rob

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ATTHelp

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140.1K Messages

2 months ago

Hi, @rcraigiii!

 

It sounds like you were on the right track with resolving this issue with your HDR settings. 

 

This issue seems to be most frequent with Samsung and Sony TVs and happens on multiple 4K video sources. It seems to be a processing problem.


This is usually resolved with HDR off, auto-brightness off and adjusting your picture settings to your liking. Some customers have also reported that changing the Dynamic Range Setting from Full to Auto has helped. As well as making sure your TV software is up to date. 

 

If the is not resolved from there, we may refer you to Samsung to see if they have any additional steps to resolve this issue but if there is anything else we can do, let us know! 

 

Raychel, AT&T Community Specialist

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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12 Messages

2 months ago

Thanks, but it's not resolved.  Why would prerecorded HDR content look fine, but live sports in HDR look darker?  The Q90R (65") was one of Samsung's top models.  I noticed the exact same thing in our bedroom that has a cheaper Samsung model.  Youtube 4k HDR and 4k Blu-rays with HDR also do not have this issue.  I really don't think it's fair to throw this issue over the fence to Samsung.  This might be the final straw that causes us to go elsewhere (21 year D* customer).

 

Thanks,

Rob

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ATTHelp

Community Support

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140.1K Messages

2 months ago

Thanks for the update, @rcraigiii!

 

This is a fairly common issue with 4K TVs across video providers. Your situation does add an extra wrinkle due to recordings playing back correctly. Ultimately the receiver has to encode a huge amount of information for a live 4K signal... it's literally four times as much data as an HD signal. On the other hand, a recorded program from the hard drive shouldn't need any encoding at all.

 

Referring to Samsung is not to throw it over to them but as much as we see this question, we're sure they do as well and since a TV has many more picture settings than our receiver does, their experts may have found a setting or set up that resolves this issue.

 

Due to the additional issue of recordings not being affected, we will escalate this for you and see if our engineers can help in any way. 

 

As a workaround, try recording a 4K program and watch the recording while the programming is still live. Does it continue to have a dim picture, or does the quality improve? Let us know!

 

Raychel, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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12 Messages

2 months ago

Thanks ... let me clarify.  When I say "prerecorded," I just mean not live.  Examples: nature shows, concerts, etc.  These all look very good.  This has nothing to do with DVR'd items.  It's just comparing LIVE SPORTS CONTENT to anything else.  Live sports have a different look to them that is very unappealing.  It's like comparing it to the IRIS of a camera not open far enough to allow ample light in.  Especially the US OPEN GOLF looked very dark and muted.  Hope that helps.

 

Thanks,

Rob

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7 Messages

2 months ago

This past week's College football game was supposedly broadcast in 4K. The picture was terrible and discernibly inferior to the normal broadcast on ESPN. The camera calibrations were way off and the picture appeared a blueish-purple color.  I have an LG OLED 4K TV, 4K Genie Client, and Denon's AVR-X8500H top of the line AV Receiver, and the picture quality is stellar when good content is provided.  The above content was laughable, at best. 

 

As an additional comment, All Video Display Mfgrs are hustling their latest 8K Display versions (late 2020 models) some of which may have the latest HDMI 2.1 compliant ATSC 3.0 Off-Air Digital tuners embedded.  Clearly, 4K has not yet reached widespread adoption as far as "4K Content" is concerned. DTV has limited 4K channels, most of which are Pay per View. 

 

ATSC 3.0 is already Live and on the Air in many of the top 50 markets.  The other Markets are likely to Go Live before years' end.  Off-Air is free and it is also Non-Compressed Audio and Video.  If I were a part of ATT/DTV's Management, I'd be concerned about this impending broadcast update.

 

Best Regards,

 

Nipper   

Robort999

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75 Messages

2 months ago

 
I don't expect many, if any, American sports to be broadcast in 4k the rest of the year and a good part of next year. The networks have taken a bath on loss of sponsorship dollars since March. Until the pandemic is over and sports can return to normal, I don't see much 4k being provided any time soon

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12 Messages

2 months ago

Thanks Nipper ... comfort in numbers.  Glad others are backing my observations.

 

Robort999 ... PGA US Open, College Football, MLB Playoffs are all in 4k.  More lately than in quite some time.  In fact, tonight's NFL game is in 4k on channel 105 at 8pm ET.  I'd love for folks to check it out and let's compare what we see.

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ATTHelp

Community Support

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140.1K Messages

a month ago

Ahhh! Thanks for the clarification on that, @rcraigiii

 

We will update our escalation with that clarification. The processing still makes the most sense as it always takes more processing power for live events. Non-4K live events are more likely to experience interference or pixelating for the same reason. 

 

We appreciate the information and updates!

 

Raychel, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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12 Messages

a month ago

For me, tonight's MLB game on 106 looks the best I have seen (for live sports) in quite some time.  Much brighter overall.  I'd buy someone a tall, frosty beer if I could find out what's different behind the scenes with the setup/transfer/etc.  It's like the aperture on the camera has been opened up to allow in more might.  Any chance this game being on 106 have any impact?  Does Directv have different bandwidth settings for 106?  A buddy just told me he notices that sports on 106 always look better than when on 104 and 105.

(edited)

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1 Message

a month ago

When I’m not dealing with a message stating 771 signal loss when I flip to a 4K channel (genie 2 at its finest) I am noticing the exact same picture tint quality that rcraigiii states in his OP with regard to live sports.  The overall picture quality looks good however, the pop that you’re looking for is missing.  It’s like someone went over to the dimmer switch and made the room darker, but in this case the picture went dimmer.  

 

Side note, why does it take me having to restart the genie 2 in order for a 4K channel to work.  Happens far too often unfortunately, and I’ve had issues with the hd signal while watching local channels on just about a daily basis.  The HD signal essentially fails all of a sudden and it says to switch to low res (this issue resolves itself usually after a couple minutes but those few minutes are lost on the show, sports game or recording I’m watching).  Has happened on other networks such has nfl network too.  

(edited)

Brand User
ATTHelp

Community Support

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140.1K Messages

a month ago

It sounds like you have a couple of things going on, @dudehere

 

Outside of the dimming on channel 104, intermittent 771 on both 4K and HD channels indicates either a cabling or alignment issue. 

 

We would recommend using our Troubleshoot and Resolve Tool to diagnose the issue and even set up a service call if needed. 

 

If you're still having issues or have trouble setting up a service call, let us know and we can help! 

 

Raychel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Message

a month ago

The chiefs bills game was the best 4k i have seen to this point. I watched on my 5 year old 75” sony connected via bose receiver and directv receiver. It looked UNREAL, i went to view it in my bedroom from the same EXACT model tv only 65” and it looked like i was watching with sunglasses on. This tv is only hooked up through the genie. Its doing the same exact thing tonight with the giants eagles game. It has to be the receiver. 

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