Announcements
You Could WIN A Year Of Wireless Service – Learn More!

Contributor

 • 

1 Message

Sun, Apr 2, 2017 6:46 PM

3 day viewing of a purchased movie

I ordered a movie yesterday and cannot see it today.  I went back to the same station with no luck.

Responses

Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

 • 

107.6K Messages

3 years ago

Hello

 

We apologize for this inconvenience.  Rental titles have varying rental periods (24, 48 or 72 hours and some 7 days).  The rental period may vary from title, receiver and device.  We advise you to check your rental history for start/end times.  You should see the content in the set-top box Purchases folder in the Playlist.

  1. Press Menu.
  2. Select Recordings.
  3. Go to Manage Recordings.
  4. Press Select.
  5. Select Purchases.
  6. Press Select.

Please chat with us if you need further assistance.  We will be able to check your account at that time as well.

 

Thank you.

 

-ATTDIRECTVCare

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

2 years ago

If it is a 2 day rental, shouldn’t I be able to view it as many times as I want during that period? I tried the suggested solution, and still can’t watch it without the rental prompt.