Skip to main content
AT&T Community Forums
jgilfor's profile

Contributor

 • 

4 Messages

Fri, Apr 16, 2021 3:08 PM

Search function not working on Fire Cube App

In the AT&T TV app on my Fire Cube, I cannot select any returned search results after search has completed (which it does correctly). The cursor seems to be frozen and won't allow me to move to any option on that returned search results screen... including any of the results themselves. this renders "Search" completely useless.

Any suggestions?

Responses

Brand User
ATTHelp

Community Support

 • 

155K Messages

1 m ago

Good evening @jgilfor, I'm here to help get your app working!

 

Some tips to help with freezing on your Fire Cube are available here.

 

Please let us know if this helps.

 

- Joseph, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

4 Messages

1 m ago

Thanks, but sorry, that (expectedly) did not solve the issue.


This happens on every Fire Cube I own (3). The search dialog returns the correct items, but the cursor seems not to change “focus” to the search results. Moving the cursor affects the screen behind the search results, but does nothing in the new pop up search results screen. This is clearly a software issue with the app on Fire Cube units.

Not having a functional search function is more than annoying in an app like this.

(edited)

Contributor

 • 

4 Messages

25 d ago

I’ve done some more research.

it appears that the remote itself doesn’t move the cursor when in the search results pop-up.

I tried searching using my iPhone Fire TV remote app, and it worked just fine.

I suspect that this is a known bug (confirmation would be nice), and that someone is working in a revision to fix this… again, confirmation of that would be nice.

Brand User
ATTHelp

Community Support

 • 

155K Messages

23 d ago

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

- Joseph, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question