DVR unusable since re-branding
Prior to the re-branding the DVR would occasionally fail to play content. After the re-branding, the DVR will play content about 30% of the time.
However, 100% of the time there is always a point within the program where the streaming will freeze for about 20 seconds. This usually occurs within 30 seconds of the program start/any point within the program if we get to FF.
After the freeze the audio is *way* out of sync. Like about 20 seconds..
I have done all the normal debugging.
This is on a Roku and will still occur on a good ( speedtested at 20mbit up/down) connection, after reboot, as the only app running. Yes, everything is up to date.
Not other apps have presented any kind of issue (YouTube TV, Netflix, MTV, Hulu, SciFi), but ATT TV DVR has been completely unusable for several weeks.
FYI, we have already found a good replacement for your service which has worked perfectly on every device for the last 4 days.
Please, kindly, fix your DVR *today* or we are gone.