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AT&T TV Troubleshooting (Streaming Box)
If your AT&T TV Box is not working or not connecting to the internet, try the following:
Quick & Easy Fixes
Reset the box - press and quickly release the reset button
Reset the modem
Secure power and connection cables - make sure they're plugged in
No Internet Connection?
Verify you have internet by testing a Smart Device like your phone. If you are unable to connect to a website, try:
Resetting the modem by pressing and holding the red reset button for 10 seconds
Is your AT&T TV box the only device without internet? Make you are using the correct Wi-Fi password. The AT&T TV and Wi-Fi password are not the same.
Run a Network Diagnostics - Press Home >.Select the Gear > Select Help > Select Troubleshooting > Select Run Network Diagnostic.
Have AT&T & Your Internet is Still Down?
Use the AT&T TV Tool. It will guide you through additional steps to try, notify of you of an outage, or schedule a tech appointment. I have personally used the app, it is like calling in but faster.
AT&T TV Box Issues
If you notice your box is not acting right, a factory reset may help. Please understand, a factory reset erases downloaded apps, passwords, and Wi-Fi connections settings. To perform a factory reset, perform the following:
Press and hold the reset button for 20 seconds.
What else can affect your service?
Not having the right internet plan. Each stream requires 8Mbps. 3 Streaming uses 24Mbps. We recommend a plan for 24 or higher if you have multiple streaming devices.
Power strips and some surge protectors may cause issues – plug your device directly into a wall outlet or a surge protector like an ISOBAR®
Your Wi-Fi connection – a poor Wi-Fi connection can impact your streaming experience. Adjusting your wireless signal and improving the modem environment can help.
Too many devices – that is right, if you have too many devices and a slow internet plan, your stream can suffer. Check out our Streaming & Internet Plan page to get an idea of the right plan for your household.
For the best experience, we recommend using a wired connection when possible.
ChrisZ, AT&T Community Specialist
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For additional support, please visit us at our AT&T services hub.