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1 Message

Wed, Aug 7, 2019 8:19 AM

Tech No Show

Technician failed to show up for my appointment on August 6 at 1-3 PM. Only received a text that they would arrive after three. Never received any notice that the technician would not be able to provide installation services, and had to call an agent myself to get any sort of detail about what was happening as the AT&T website continually failed to load the status information. The agent informed me the appointment will have to be rescheduled and the next available day is next Tuesday. I don’t think Customer Service understands I took the day off from work, using my personal vacation time to ensure I would be there for this appointment. 

 

I have been an AT&T customer for nearly a decade with zero issues, and I am extremely disappointed that no effort was made by the agent to work on expediting the installation to my home. The lack of notice and respect is a huge red flag - unfortunately I am stuck with Uverse for internet for now but I plan on switching my wireless service to Verizon this weekend. 

Responses

Brand User
ATTHelp

Community Support

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136.9K Messages

a year ago

Hi @cvp12s!

Thank you for reaching out to us here, we sincerely apologize for any inconvenience the tech not showing up may have caused you.

We'd love to look into this for you here! To fully assist with this issue further, we will need to look over your concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!



Yetty, AT&T Community Specialist

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