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Wed, Jul 29, 2020 12:20 AM

Samsung smart TV connected to Uverse cable box & Samsung Smart TV can not connect to internet

I have a Samsung 65" smart TV connected to Uverse cable box. I can access TV channels & Netflix/Youtube/HBOMax apps provided by At&T Uverse. But when I try to access any Smart TV app like Netflix, AmazonPrime or even Internet app --> I get no network connection. Looks like my smart TV is only connected to internet via cable box. It can not access internet using wifi. NOTE: Wifi works on all my other devices like phone, laptops, etc.


Sincerely need help with this as looks like I have a Smart TV but can not use it. 


Brand User

Community Support


140.6K Messages

4 months ago

We can help get your Samsung TV reconnected to the internet, @sbiyani


This issue is common among smart TVs and is usually caused by a firmware update. 


Take a look at our Smart TV Internet Troubleshooting article.  This contains the most common solutions that have helped other customers having the same issue.


Let us know if these steps worked for you.


Meaghan, AT&T Community Specialist.

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