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New Member

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4 Messages

Mon, Mar 30, 2020 4:33 PM

Replacement box needed

I can’t get a hold of anyone to get a new uverse box sent out cause ours went out! Help!

Responses

Accepted Solution

Official Solution

ACE - Expert

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14.2K Messages

2 months ago

Sorry, but ordering one from Customer Service is the only way.

The good news, they can send you one for self-install and now you have 60 days to return the bad one instead of the normal 21.

(edited)

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

how do I get a hold of customer service? No one is answering phone calls

ACE - Expert

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14.2K Messages

@Jeffsherrill20 1-800-288-2020 and keep trying.

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

well I finally got a hold of someone in customer service after an hour and had to be transferred over to tech support and waited another hour to just be disconnected. Ugh!