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Contributor

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3 Messages

Sat, May 18, 2019 1:31 AM

New TV, Who Dis?

I just purchased a new television and I cannot get cable on this TV. The TV is mounted on the wall, the cable box is on, the router and modem are connected. I can access wifi from my phone when mobile data is off. The TV is connected to wifi, I've verified by watching YouTube. How do I resolve this? I have powered every thing down and started turning things on one at a time, modem...router...cable set top box. I'm confused, please help.

 

Kim J

Responses

Contributor

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3 Messages

a year ago

Forgot the error message.

 

"This set top box does not match the account settings"

 

To me that sounds like I need to notify ATT when I buy new IOT devices.

skeeterintexas

ACE - Expert

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15K Messages

a year ago

No, you don't have to notify AT&T when you acquire new devices.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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