AT&T Community Forums

My 62 inch tv was broken and my child was hurt

So whoever installed my service left some of the cords are wiring out across the floor so I tried covering it up with a rug well that still didn't work my child tripped over it and busted her knee open and broke my tv!! I am furious and don't know what to do

Responses

Accepted Solution

Constructive

Former Employee

•

32.9K Messages

4 years ago

AT&T claims are handled through Sedgwick, our claims administrator.

If you need to file a new claim, have the following information available:

Location – The physical address or GPS coordinates for the location where damage occurred.
Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

0