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erick_m
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21 Messages

Tue, Jan 15, 2013 8:39 PM

How do I change the passcode for my parental locks?

I can't remember my parental lock passcode.  How do I reset this passcode?

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DavidCS

Community Support

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1.7K Messages

8 years ago

If you know your PIN and you want to change it

  1. On your TV remote control, press Menu.
  2. Scroll right to Options, then down to Parental Locking.
  3. Enter your 4-digit PIN.
  4. Scroll down to Change PIN. Enter a new PIN, and confirm your new PIN.
  5. Scroll up and select Save.

If you do not know your PIN, you will have to contact ATT at 1-800-288-2020 to reset it.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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