Skip to main content
AT&T Community Forums

Tutor

 • 

4 Messages

Tue, Aug 14, 2018 8:52 PM

Do I need to return any wires or cables with my DVR and remote?

As I understand, I will save $ on my bill if I return my DVR and remote. This will still allow me to have basic cable. My question is, do I also need to return any cable? What about the cord with the black box attached? Do I need to return that as well?

Responses

Accepted Solution

Official Solution

skeeterintexas

ACE - Expert

 • 

15.5K Messages

2 years ago

Have you called CS to downgrade to a package that does not include a DVR (I believe that's "basic")?  You can't just send your DVR back without some prior authorization.

 

You should receive an email with instructions.  I know they don't want the remote back but I'm not sure about wiring.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

_xyzzy_

Expert

 • 

15K Messages

2 years ago

According to this you do not have to return ethernet or coax cables.

Tutor

 • 

4 Messages

2 years ago

Good answer. I will call tomorrow to authorize.

Tutor

 • 

4 Messages

2 years ago

Thank you!

Contributor

 • 

2 Messages

2 years ago

My issue is this:

I have documentation from FedEx my equipment was returned

I have documentation from Direct TV my equipment was returned.

Still they insist in deducting equipment costs from my refund.

After 14 documented contacts I have been given 3 different amounts and at this point have not seen an actual refund.

Is anyone else having these issues? It is a standard business practice?

Contributor

 • 

2 Messages

2 years ago

I cancelled my auto pay to change from Direct Tv and switch to Dish.  I said it was cancelled and I would have to make a payment for the month,  but they took the payment anyway.  I was told you have to cancel auto pay a month in advance.  I think that is a load of crap.  I am waiting to see if I will get my refund.  They only sent one box for two DVR's also.

Contributor

 • 

1 Message

2 years ago

Looking for more community hands on with the AT&T representative is in reference to haul making house calls I’m saving up equipment I am delivering devices arm of France I’m getting to know the business owners and employees at hand

Get started...

Ask a new question