Skip to main content
AT&T Community Forums

Tutor

 • 

4 Messages

Tue, Aug 14, 2018 8:52 PM

Do I need to return any wires or cables with my DVR and remote?

As I understand, I will save $ on my bill if I return my DVR and remote. This will still allow me to have basic cable. My question is, do I also need to return any cable? What about the cord with the black box attached? Do I need to return that as well?

Responses

Accepted Solution

Official Solution

skeeterintexas

ACE - Expert

 • 

14.5K Messages

2 years ago

Have you called CS to downgrade to a package that does not include a DVR (I believe that's "basic")?  You can't just send your DVR back without some prior authorization.

 

You should receive an email with instructions.  I know they don't want the remote back but I'm not sure about wiring.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

 • 

15K Messages

2 years ago

According to this you do not have to return ethernet or coax cables.

Tutor

 • 

4 Messages

2 years ago

Good answer. I will call tomorrow to authorize.

Tutor

 • 

4 Messages

2 years ago

Thank you!

Contributor

 • 

2 Messages

2 years ago

My issue is this:

I have documentation from FedEx my equipment was returned

I have documentation from Direct TV my equipment was returned.

Still they insist in deducting equipment costs from my refund.

After 14 documented contacts I have been given 3 different amounts and at this point have not seen an actual refund.

Is anyone else having these issues? It is a standard business practice?

Contributor

 • 

2 Messages

2 years ago

I cancelled my auto pay to change from Direct Tv and switch to Dish.  I said it was cancelled and I would have to make a payment for the month,  but they took the payment anyway.  I was told you have to cancel auto pay a month in advance.  I think that is a load of crap.  I am waiting to see if I will get my refund.  They only sent one box for two DVR's also.

Contributor

 • 

1 Message

2 years ago

Looking for more community hands on with the AT&T representative is in reference to haul making house calls I’m saving up equipment I am delivering devices arm of France I’m getting to know the business owners and employees at hand

Get started...

Ask a new question