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Contributor

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1 Message

Fri, Jan 15, 2016 3:23 AM

Closed captioning

I somehow turned the closed captioning on and do not know how to turn it off. I pressed CC on the remote but it indicates that closed captioning is off already but it's still on. Please help. I don't know how to fix this.

Responses

Accepted Solution

Official Solution

QwertyAsdfg

Scholar

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126 Messages

4 years ago

  1. Press Menu on the remote control.
  2. Use the right-arrow to scroll to Options on the horizontal-menu bar.
  3. Use the down-arrow to select Closed Captioning
  4. Choose the desired CC setting and select Save or Select Done.

 

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Accepted Solution

Official Solution

my thoughts

Employee

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14.6K Messages

4 years ago

Depress the C button on remote from the A, B, C.....

C should toggle close caption on/off.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

The problem is that closed captions do not appear on select programs even though they are CC. It happens on USA and Syfy channels as well as the local PBS programs. Not all programs have this issue, just the one's I m interested in recording. Even when not recording the program it still has no CC. Contacted parent of networks and they say the problem isn't theirs. ATT had no real answer other rhan record on CC 2, 3, or 4. Didn't help. I have a Samsung Smart TV.

Brand User
ATTHelp

Administrator

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113.4K Messages

3 years ago

Hi @LarryKofGA,

 

Can you tell us what episodes this happened on? The exact episode and season? Also, please let us know which closed captioning option you have selected. 
 

 

-ATTU-verseCare

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
marcindublin

Guru

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415 Messages

3 years ago

I can. All episodes of "Shooter" on USA are lacking Closed Captions. 

Brand User
ATTHelp

Administrator

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113.4K Messages

3 years ago

Hi,

 

Is that with On Demand or with live or DVR? We are see On Demand episodes working with CC.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
marcindublin

Guru

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415 Messages

3 years ago

DVR (or live). 

Tutor

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4 Messages

3 years ago

When I watch live or DVR'd programs off of the SYFY channel I do not get the Closed Captioning.  When a commercial comes on the SYFY channel that has Closed captioning it will work but when my program starts back up there is no Closed Captioning.  I have changed all of the setting in the closed captioning section but no change.  This happens when I am watching the DVR receiver.

Brand User
ATTHelp

Administrator

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113.4K Messages

3 years ago

Hi @Zombiemaster,

 

We have reported this to our teams and working on a resolution. 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

It happens on live and with my DVR. It’s been with selected programs on USA & SyFy and now with local PBS station. Very frustrating.

Tutor

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4 Messages

3 years ago

Still not working.

Tutor

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4 Messages

3 years ago

No

Brand User
ATTHelp

Administrator

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113.4K Messages

3 years ago

Hi @Zombiemaster,

 

Is this happening on the HD or SD channels?

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

3 years ago

It happens on HD.  I don't watch much SD.  Sometimes it acts like it will start the CC but then it stops.  The CC only lasts a few seconds when I start the show than it disappears and never comes back on.

Contributor

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1 Message

3 years ago

No Closed caption on the SYFY channel and USA Network but I do have it on the rest of the channels that I watch

 

I live in San Antonio, Texas and I'm having the same issues with new HD programming from USA Network and the SyFy Channel. My provider is AT&T Uverse. The closed captioning is not working for series such as Queen of the South, Shooter, Incorporated, Eyewitness, Falling Water. This has been going on for a few months and still hasn't been resolved.

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