Thoroughbred's profile

Tutor

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5 Messages

Thursday, June 23rd, 2016 11:10 PM

Wireless Receiver Signal Stops Every Night at 2 AM

I'd like to know if wireless receivers should just cut out every night at 2 a.m.?   It will come back within a few minutes but it's really annoying because I'm a shift worker and I'm not sleeping at 2 a.m.!   Worse, if I'm watching a program I recorded....when the connection resumes it will not give me the correct point to resume watching.  I have to fast forward to where it was at 2 a.m.

 

I had the receiver replaced because it was constantly dropping it's connection and required reboots every time.  Now I don't have to reboot it but it still is annoying.

 

Can a different time for this inconvience be chosen? 

 

The analyst seemed unaware of anything that causes 2 a.m. daily issues.  It's been an issue for years but only became annoying when my shift changed!

 

Thanks, JD

Community Support

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6.7K Messages

8 years ago

Hi @Thoroughbred,

 

We apologize about the issues, but we will be glad to help. Do you notice any issues on the gateway when this happens? The power, broadband, and service lights all have to be solid green for the service to work. Also, if you are leaving the receiver on for a prolonged period of time without any input, it will turn off on its own. We do not think this is the case, since you are watching a recorded program. Finally, with the connection, if it is plugged into a surge protector, we suggest isolating the connection and connecting it directly to its own electrical outlet. Let us know how it goes.

 

-ATTU-verseCare

Tutor

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5 Messages

8 years ago

Sorry for the delayed response, I thought maybe I had it working properly again.  

 

Update:

 

On June 25, per advice received from another thread, I restarted the receiver myself after 2 PM.  The receiver worked properly for 3 nights with no shutoffs at 2 AM.  Then again on June 28 the problem recurred at 2 AM.  The message "connection has been lost" is displayed and I noticed that all lights go out on the receiver too.  If I wait approx. 4 minutes everything magically restores itself.....lights are on and broadcast resumes.  However, the position would have been lost if I had been watching a movie I recorded.  It's annoying to have to fast forward an hour to resume watching.  It's also annoying to have this happen at the time you watch television every day.  I wouldn't care if it shut down at 2 PM.  The AT&T equipment is not plugged into surge suppressors.

Contributor

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1 Message

6 years ago

I have the same issue here in Houston at approximately 1 every single night. Personally I think it is because U-verse is sending some kind of update scan back to AT&T. There's nothing wrong with my Broadband there's nothing wrong with the receiver I have replaced it a number of times. I think they might just be sending back a scanner what I've been watching every night back to AT&T for their data mining. I have asked about it a number of times and of course nobody knows anything they claim that is just the receiver. I would believe it if it wasn't for the fact that it doesn't every single night at 1 Houston time.

Contributor

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1 Message

5 years ago

Only 1 of our 4 TV's cuts out at 2 p.m. every night. This TV used to be hardwired, but when we started having connect issues regularly we had the box checked. They came out with a receiver) that could support 3 total signal broadcasts (thru WiFi?). It was after this that it started doing the around "2pm lose signal"... like clockwork every night.

This is the only receiver that can support 3 WiFi receiver boxes that has the problem. It often has an issue when it is the only TV runninhmg The 2 receivers that can only support 2 & the 1 hard wired do not have any issues. It does seem like it happens more when I pause, back up or skip forward. Recorded programs that get interfered with are certainly not as bad as when I have a live TV program on hold (which I do often) & it resets my program to the normal time.  

 

 

ACE - Teacher

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943 Messages

5 years ago

Can you call ATT  U-Verse support service again, to tell them of the detailed issue, again?  Did the Tech leave you his phone number..etc to contact him, if a problem, after being so called fixed.  Our techs in our city do. Maybe ask next time.  Maybe the tech will have to speak with his district boss over the issue, for resolve.  I do have our District Manager's phone# and e-mail address from a year ago, furnished by the tech.  Reminds me, see if he is still around.  lol   Long story short.  

Good luck on the techs trouble shooting as some are more experienced, like doctors.  

Contributor

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1 Message

5 years ago

Wow, 3 years later and we are having the same issue every night at 2am. Without fail. It’s clearly an ATT reset. Why? I haven’t a clue. 

New Member

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2 Messages

If you are in Pacific Time, then the reset occurs at 11:00PM. I tried rebooting it midday to see if that would change the time it happens like a previous poster said, but it had no effect on mine. 😒

Tutor

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6 Messages

I have been having the same issue with my WIFI connected box from Day 1. Every night at 2:00am the box looses its signal and in about 3 minutes everything is back to normal. I was told by a tech that it is the box renewing its WIFI lease, but he didn't know how to stop the behavior. Had Fios before this and their wireless boxes didn't have to do this. What can be done to get around this? Also my main box which is connected with ethernet doesn't do this at all. Network is fine during the problem time too.

Teacher

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31 Messages

Happens in south florida too. Around 2am - bam everything resets. i run in and check the gateway and it shows fine, but the wired DVR receiver reboots, and like others say about 4 minutes or so later its back online. I also have had boxes swapped but end up getting an older used box because they claim there is a " DVR and wireless box shortage" and then you end up with someone elses old crap (that was probably returned because of a problem and not taken out of service).

Teacher

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31 Messages

Its time AT&T Uverse updates all their DVRs and wireless boxes with better technology!

ACE - Expert

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34.9K Messages

AT&T hasn't rolled out a new model for a while, and are likely not buying new equipment. They have planned for years to combine DIRECTV and U-verse TV, and it looks like where they're going is AT&T TV and that means no new U-verse TV equipment.

So, yes, refurbished boxes are what you're going to get. OTOH, I've been a U-verse TV subscriber for 10.5 years and only one set top has needed to be replaced in that entire time.

Receivers reboot for various reasons: bad signal, bad power, bad box. If you have the same problem in the same location over and over again, I'd submit it's not a problem with the AT&T boxes (at least not until they get there).

[ Be advised that you've posted on a community forum primarily peopled by other customers.  I am not an AT&T Employee.  An AT&T Customer Support rep may or may not ever reply to your post. ]

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1 Message

6 months ago

2 am every day wireless tv goes out I have to reset it many times it now goes out for more than 4 hours at a time i have to run around the house resetting everything calling them waste of time they don't know a thing about it might be time to switch to another company my bill goes up and I don't think losing service that amount of time is acceptable. i have been a costumer of uverse for over 10 years but its looks like its time for me to move on

Community Support

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231.2K Messages

6 months ago

Thanks for reaching us @dash9.


We understand your concern in regard to U-verse TV. Let's make up the time you invested.

To make things easier, please help us with the below points:

1) When the TV signal is out, are all the lights on the residential gateway still green?

2) When the TV signal is out, is there any effect on other wireless devices like a laptop or smartphone?

3) When the TV signal is out, what is the status of the receiver?

Please revert, we'd be happy to help!

David, AT&T Community Forum Specialist

New Member

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2 Messages

6 months ago

I finally solved the problem by shutting down the AT&T wireless, putting it into pass-through mode, and buying a real wireless router. It's been two or three years now and I haven't had the issue since.

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