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anit_m's profile

New Member


1 Message

Sunday, April 3rd, 2022 8:26 PM

WiFi receiver unable to connect to WAP.

Have gateway & WAP from AT&T. Gateway working cause receiver connected to it directly is working fine. However, the WiFi receiver lost connection to WAP & is no longer able to reconnect.  Have followed on-screen directions from AT&T to reboot WAP & then reboot receiver but always get error message that it was unable to connect to WAP.  Think I need either new WiFi receiver or WAP...?

Community Support


232.8K Messages

2 years ago

Don't worry, anit_m, we can help you get your wireless receiver to properly connect to the WAP.


We agree that you may need a replacement receiver, so let’s continue this conversation in a Direct Message. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).


Before we order a new receiver, however, we'd like for you to follow the troubleshooting options below from our guide on Installing a Wireless Access Point and U-verse TV receiver to fix the connection to the WAP. We see that you tried rebooting the WAP and receiver, so let's try checking the power and signal strength:

  1. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.
  2. If no lights are on, ensure that the TV receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing and holding the Power button on the receiver for 10 seconds.
  3. Power cycle the WAP by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Repeat the pairing process. Wait two minutes to complete pairing.
  4. Move the receiver closer to the WAP (to determine if the cause is the distance).

We'll be awaiting your response in the DM. 


Aminah, AT&T Community Specialist

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