Tutor
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10 Messages
WIFI ON ATT MODEL 5268AC...
No wifi on one of our networks for all Apple devices. Only device able to connect to Uverse is Dell laptop without any drops in signal. The workaround was setting up static ip and this was working. Now everytime we try to use method it ask for password over and over and no connect.
Who should I call at ATT to troubleshoot with? Tried the 192.168. but can't reach server to check settings.
ApexRon
Professor
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2.2K Messages
7 years ago
Let's get access to gateway/router working first.
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ApexRon
Professor
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2.2K Messages
7 years ago
There is no guarantee that the IP address of your gateway/router will be 192.168.1.254. You should go into your Windows (I am assuming) Dell laptop network settings to determine what it believes the router address is. Then use your web browser to connect. The password should be on a label attached to the gateway/router.
Realize that Apple products default to the first character being capitalized when performing keyboard entries. So when keying the password for WiFi watch the status of the shift key.
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Fixit4535
Tutor
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10 Messages
7 years ago
ApexRon
No, that isn't why password isn't working because of uppercase. I've also tried copy/paste method.
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ApexRon
Professor
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2.2K Messages
7 years ago
Have you been able to login to gateway/router using Dell laptop as yet?
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Fixit4535
Tutor
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10 Messages
7 years ago
ApexRon
Tried that on laptop. Can't find RG for Uverse. Correct me, I'm using RG and tried prefered IPv4. Also tried IPv6. There was at one time a page we could access to look at settings on attlocal, what is url now called?
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Sandpipers
Scholar
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210 Messages
7 years ago
Can you open a command prompt and type "ipconfig" (without the quotes) ? Look for a line under Wireless LAN adapter that says "Default Gateway" For me, it's 192.168.1.254; for you it may say something different. If it does, that address should get you to the uverse RG.
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Fixit4535
Tutor
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10 Messages
7 years ago
ApexRon
found url with settings for SSID. I can't find pdf with instructions on access code.
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Sandpipers
Scholar
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210 Messages
7 years ago
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Dgaxe1987
Employee
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69 Messages
7 years ago
Correct, the device access code is on the black label on the side of the rg where it displays the default wifi ssid and password. if youre unable to login to the wifi, you could factory reset the rg. that will take it back to the default wifi name and password so you can access the rg menu. the 5268 has 2 wifi frequencies on it, the 2.4 and the 5ghz. you will want both to have different names, like Wifi for 2.4 and Wifi 5ghz for the 5. mac products need to use the 5. if it wasnt seperated before like that then that was probably the issue because with both frequencies using the same name the devices were bouncing back and forth.
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